The AI Account Executive Is Arriving. Here’s What Support — Which is 18+ Months Ahead — Teaches Us About What Comes Next. Customer support cracked the deflection code with AI. Companies are routinely achieving 60%+ deflection rates – meaning AI handles 6 out of 10 (or more) support tickets before a human agent ever gets … Continue reading AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future