Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments?
Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments? Yes, in the end, you have to be willing to switch off the platform. But do it gracefully, with respect. Do it the same exact way you’d want to be treated if you were a customer. The key is...
Dear SaaStr: What’s #1 On The Path to Becoming a Great VP of Sales?
Dear SaaStr: What’s #1 on the path to becoming a great VP of Sales? Each story is different, but there is one clear penultimate step: recruiting and managing a small sales team yourself. From scratch. What 95 times out of 100 is a recipe for failure is jumping...
5 Secrets to a 97% Employee Retention Rate Over 5 Years with Beefree’s CEO and People & Culture Director
Massimo Arrigoni, CEO of Beefree, and Enrica Lipari, the People and Culture Director of Growens, share 5 secrets to a high employee retention rate.
Mastering the Art of Customer-Focused Sales with Klaviyo’s VP of Sales, EMEA
Pia Hellman, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market.
50 Top Tips To Take Friction Out of Your Sales Processes. From the CROs of Rippling, Brex, Slice, Grafana Labs and More
"One simple way to sell more? Reduce friction from the sales process. From everywhere. From sign-ups, from trials, from pricing, from everywhere." pic.twitter.com/X9rvc6us9X — Jason ✨👾SaaStr.AI Sept 10-12✨ Lemkin (@jasonlk) August 17, 2024 A little...
Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales?
Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In many ways, this is the question of the day. So many SaaS companies, faced with slower growth, are moving CS in particular in to the sales department, trying to get more growth from the...
Top 5 Lessons Learned from Scaling GTM Teams at Notion, Asana, and Dropbox
Robbie O’Connor, GM EMEA at Notion and first European hire at Asana and Dropbox walks through the building blocks required to scale GTM teams and operations
7 Pieces of Advice Entrepreneurs Never Hear That They Need to Hear with Jason Lemkin
What is the top advice entrepreneurs never hear that they need to hear? SaaStr founder and CEO Jason Lemkin shares 7 pieces of wisdom for founders.
The Biggest Challenge With Vertical SaaS: Your Sales Team Has to Be Domain Experts
Probably the biggest challenge in vertical SaaS I see is scaling the sales team. It’s pretty easy to hire SaaS sales execs to sell … a SaaS sales product. That’s what they know. It often takes little training, and they already have a lot of domain expertise. ...
Dear SaaStr: What Do VCs Really Look For?
In B2B, it’s pretty simple. Can the company get to $200m+ in revenues in 8–10 years? Sort of … period. That’s kind of it. That’s the bar to building something that can truly IPO or being acquired for billions. The Average SaaS IPO Takes 12 Years If it can .....
How, When and Why to Launch a Second Product: A SaaStr Classic Deep Dive with Dharmesh Shah, CTO HubSpot
So just when HubSpot CRM was scaling up, we grabbed Dharmesh Shah, CTO and co-founder of HubSpot, to talk about what it really takes to build a second product. Fast forward to today, and HubSpot CRM is now at $600m+ in ARR (!). Wow. It’s a great time to take a...
Dear SaaStr: How You Deal With Long Sales Cycles, E.g. 7-8+ Months?
Dear SaaStr: How You Deal With Long Sales Cycles, E.g. 7-8+ Months? A few things: First, you have to get Zen. You cannot force 9 month sales cycles into 9 days. You can bring them in a bit — but not that much. You cannot force Fortune 500 companies to buy six...
From Startup to $500M CARR: How Braze’s SVP of Growth Scaled a Growth + CS Team
From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team.
How to Deliver a World-Class Customer Experience at Scale with Monday.com’s VP of CX (Vid + Pod)
Natalie Margolin, VP of Customer Experience at Monday.com, shares strategies and lessons learned to elevate customer experience at scale.
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