Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product? That depends entirely on where your bottleneck actually is right now. In AI B2B, deployment is the new constraint — not retention. If customers are signing but not going live, or they’re live but underperforming, you need FDEs. If customers are … Continue reading Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product?