How do you still get the sale when they ask for mission critical features you don’t have yet?

This is indeed the art of enterprise sales. 🙂

Marc Benioff and his team were legendary at this. Many seasoned enterprise sales execs are good at it, too.

The key is simply to acknowledge the gap — and commit to building what the customer needs within X months.

Enterprise customers are used to this. Sometimes, they will bite and agree. Other times, they’ll need more proof.

But it’s worth a shot if (x) you fill 90%+ of their need as is and (y) they believe you to be the overall vendor of choice.

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Published on July 9, 2019

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