B2B companies, ACV $20k: “We can’t afford to pick up the phone or respond to chat in real-time” B2C companies at $150 price point: “We answer every call and chat in 60 seconds or less”: — Jason ✨BeKind✨ Lemkin #ДобісаПутіна (@jasonlk) April 4, 2022 We’ve talked quite a bit on SaaStr about Customer Success, and … Continue reading Pick Up The Phone. Answer the Chat. Be Present.