We’ve spent 20 years building incredible SaaS applications. Salesforce. HubSpot. Workday. ServiceNow. Thousands of others. They’ve transformed how businesses operate. They’ve created hundreds of billions in value. They’ve made things possible that were unimaginable in the on-prem era. And yet. They’re still “terrible” to actually use. Not terrible like “doesn’t work.” Terrible like: you need … Continue reading Why a Lot of SaaS is Still “Terrible”: You Can’t Just Talk to It and Have It Do What You Want. It’s Time in the Age of AI.