CCO | Growth Molecules
The Guide to Building Your Customer Renewal Playbook
Thursday – November 12th, 2020 | 8:00 am PST.
As a kick-off to SaaStr Scale (upcoming on Dec 8-9), we’re hosting an interactive webinar with a SaaS expert as a sneak peek of what’s to come. Sign up today for access to this session and we’ll automatically register you for a free pass to SaaStr Scale! In this session on Nov. 12, SaaS expert Emilia D’Anzica, Founder and Principal Customer Success Consultant of Growth Molecules, will take you through why and how you should start the renewal process at Kickoff. Often, companies start the renewal conversation 30 days before the annual contract is set to expire. This is too late! Emilia will take you through the key steps across the journey your team needs to take to ensure seamless renewals while identifying ways to grow current customers
You’ll walk away with:
- Why you should start the renewal process at Kickoff
- Key steps across the journey your team needs to take to ensure seamless renewals
- What should your playbook include