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The SaaStr Academy

SaaStr Academy provides you with all of the knowledge and best practices you need in whatever format works the best for you–whether you like blogs, podcasts, videos, ebooks, Q&A, or more!

Our primary reason for existence and our biggest passion is our community. And our community is fueled by our content. Now you can have all of the great SaaStr content you love in one place–easily sortable by content type, company stage, role, and topic!

300+ Lessons In How To Scale Faster

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Best of Sales

Popular Posts

A Framework For Your First SaaS Sales Comp Plan (Updated)

A Framework For Your First SaaS Sales Comp Plan (U...

The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One.

The 48 Types of VP Sales. Make Deadly Sure You Hir...

How Cheap a Product Can You Have And Still Have Salespeople?

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-08-13-at-1-07-13-pm.jpg" alt="How Cheap a Product Can You Have And Still Have Salespeople?" />

How Cheap a Product Can You Have And Still Have Sa...

When You Hire Your First Sales Rep — Just Make Sure You Hire Two

When You Hire Your First Sales Rep — Just Ma...

What a Great VP Sales Actually Does. Where The Magic Is. And When to Hire One.

What a Great VP Sales Actually Does. Where The Mag...

Why Competition Is So Bitter in SaaS: Oligopolies and Dominant Strategy Equilibriums

<img decoding="async" alt="Why Competition Is So Bitter in SaaS: Oligopolies and Dominant Strategy Equilibriums" data-src="https://www.saastr.com/wp-content/uploads/2018/04/sales1-440x264.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/04/sales1-440x264.jpg" alt="Why Competition Is So Bitter in SaaS: Oligopolies and Dominant Strategy Equilibriums" />

Why Competition Is So Bitter in SaaS: Oligopolies ...

What Makes a Great VP of Sales and How to Hire One

What Makes a Great VP of Sales and How to Hire One

Your #1 Sales Rep Should Be Driving a Tesla Plaid Or Buying a New Home By Month 12. (And Not Buying a Panerai Watch.)

Your #1 Sales Rep Should Be Driving a Tesla Plaid ...

Curse of the ‘Middlers’: Why Happiness Officers Can’t Stand In for True Sales Professionals

Curse of the ‘Middlers’: Why Happiness...

If Your VP Sales Isn’t Going to Work Out — You’ll Know in 30 Days

If Your VP Sales Isn’t Going to Work Out ...

The Second-Timers: Nick Mehta, CEO of Gainsight – “Never Stop Hiring Reps”

The Second-Timers: Nick Mehta, CEO of Gainsight &#...

How My VP, Sales Doubled Our Sales in 90 Days. And No, It Wasn’t Magic.

How My VP, Sales Doubled Our Sales in 90 Days. And...

5 Tips to Grow 10-20% Faster Than Plan This Year

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2015/03/just-a-little-bit-more-440x264.jpeg" alt="5 Tips to Grow 10-20% Faster Than Plan This Year" />

5 Tips to Grow 10-20% Faster Than Plan This Year

Silos-in-the-Enterprise: Good. But Not All They Are Cracked Up to Be.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-08-27-at-2-15-23-pm.jpg" alt="Silos-in-the-Enterprise: Good. But Not All They Are Cracked Up to Be." />

Silos-in-the-Enterprise: Good. But Not All They Ar...

Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home. (Updated)

Why The Greatest Sales Teams Just Kill It On Dec 3...

Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home.

Why The Greatest Sales Teams Just Kill It On Dec 3...

7 Learnings: Building Your First, Great Sales Development (SDR) Team

<img decoding="async" alt="7 Learnings: Building Your First, Great Sales Development (SDR) Team" data-src="https://www.saastr.com/wp-content/uploads/2018/06/Kyle_Richless.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Kyle_Richless.jpg" alt="7 Learnings: Building Your First, Great Sales Development (SDR) Team" />

7 Learnings: Building Your First, Great Sales Deve...

To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR

<img decoding="async" alt="To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR" data-src="https://www.saastr.com/wp-content/uploads/2018/06/motorpower.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/motorpower.jpg" alt="To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR" />

To Really Scale, You Need $1M on Your Balance Shee...

“The Predictable Revenue Guide To Tripling Your Sales” by Aaron Ross and Jason M. Lemkin — Download Part 1 Now!

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-05-15-at-5-40-52-am.jpg" alt="“The Predictable Revenue Guide To Tripling Your Sales” by Aaron Ross and Jason M. Lemkin — Download Part 1 Now!" />

“The Predictable Revenue Guide To Tripling Y...

Inbound or Outbound Sales? The Answer is Yes

Inbound or Outbound Sales? The Answer is Yes

How to Ensure Your First 2 Sales Reps Actually Work Out (Updated)

How to Ensure Your First 2 Sales Reps Actually Wor...

Why It May Take You 12-18 Months to Hire a Great VP, Sales — Period. And What to Do About It.

Why It May Take You 12-18 Months to Hire a Great V...

SaaS and The 7-10 Year Sales Cycle

SaaS and The 7-10 Year Sales Cycle

How the VPs of Sales of Talkdesk, Zenefits, Showpad and GuideSpark all Doubled Sales in One Sales Cycle

How the VPs of Sales of Talkdesk, Zenefits, Showpa...

Pick Up The Phone. Answer the Chat. Be Present.

<img decoding="async" alt="Pick Up The Phone. Answer the Chat. Be Present." data-src="https://www.saastr.com/wp-content/uploads/2018/06/mimirogers.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/mimirogers.jpg" alt="Pick Up The Phone. Answer the Chat. Be Present." />

Pick Up The Phone. Answer the Chat. Be Present.

Should Your VP Sales Start Off as a Player-Coach? (UPDATED)

Should Your VP Sales Start Off as a Player-Coach? ...

Sorry, But Your Start-Up’s Team Isn’t Actually Any More Agile Than the Big Guys. Why You Really Still Can Win.

Sorry, But Your Start-Up’s Team Isn’t ...

I Hired My VP of Marketing at $20k MRR. It Wasn’t a Week Too Early.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2015-04-28-at-3.07.24-PM.jpg" alt="I Hired My VP of Marketing at $20k MRR. It Wasn’t a Week Too Early." />

I Hired My VP of Marketing at $20k MRR. It Wasn...

From Marketo to Engagio: 7 Things That I’ve Learned Building Sales at an Early-stage Startup

From Marketo to Engagio: 7 Things That I’ve ...

Money, Bonuses, “Customers That Waste My Time”, and Greed: You Get What You Pay For

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-09-08-at-7-15-00-pm.jpg" alt="Money, Bonuses, “Customers That Waste My Time”, and Greed: You Get What You Pay For" />

Money, Bonuses, “Customers That Waste My Tim...

Your Variable Comp Plans for Next Year: You Probably Need More of Them

Your Variable Comp Plans for Next Year: You Probab...

Your Variable Comp Plans for Next Year: More Are Better

Your Variable Comp Plans for Next Year: More Are B...

How To (Successfully) Source Your First 2 Sales Reps

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2015-08-31-at-9.11.01-AM.jpg" alt="How To (Successfully) Source Your First 2 Sales Reps" />

How To (Successfully) Source Your First 2 Sales Re...

How to Hire A Great VP Sales: The Full Video and Transcript

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-08-18-at-10-37-01-am.jpg" alt="How to Hire A Great VP Sales: The Full Video and Transcript" />

How to Hire A Great VP Sales: The Full Video and T...

A Great VP of Sales Isn’t Great at Everything

A Great VP of Sales Isn’t Great at Everythin...

Can You Scale Sales in the Bay Area? $30k ACV is Probably The Cut-Off

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/churnimage.jpg" alt="Can You Scale Sales in the Bay Area? $30k ACV is Probably The Cut-Off" />

Can You Scale Sales in the Bay Area? $30k ACV is P...

Can an 8-Person StartUp Sell to a CIO? Yes — If You Understand The Social Contract.

Can an 8-Person StartUp Sell to a CIO? Yes —...

That Super-Successful VP of Sales. Great? Or Just Lucky?

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/mrluckybigger.jpg" alt="That Super-Successful VP of Sales. Great? Or Just Lucky?" />

That Super-Successful VP of Sales. Great? Or Just ...

Your Quickest Way to Grow Faster: Move from Quarterly to Monthly Quotas. Today. Now.

<img decoding="async" alt="Your Quickest Way to Grow Faster: Move from Quarterly to Monthly Quotas. Today. Now." data-src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2017-03-01-at-2.21.26-PM.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2017-03-01-at-2.21.26-PM.jpg" alt="Your Quickest Way to Grow Faster: Move from Quarterly to Monthly Quotas. Today. Now." />

Your Quickest Way to Grow Faster: Move from Quarte...

How to Cope With Long Sales Cycles

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/orvereanver.jpg" alt="How to Cope With Long Sales Cycles" />

How to Cope With Long Sales Cycles

How We Increased Sales Nearly 100% In One Quarter

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2016-01-14-at-1.04.27-PM-1.jpg" alt="How We Increased Sales Nearly 100% In One Quarter" />

How We Increased Sales Nearly 100% In One Quarter

One Tough (But Rewarding) Job: Being the First Sales Rep at a SaaS Startup

One Tough (But Rewarding) Job: Being the First Sal...

Beware of the Confidence of High Win Rates

Beware of the Confidence of High Win Rates

"Talk to You in 2021": When There Isn't Budget

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2016-10-30-at-9.27.41-AM.jpg" alt=""Talk to You in 2021": When There Isn't Budget" />

"Talk to You in 2021": When There Isn�...

Why You’ll Need Just About $3,000,000 to Build Your First Real Sales & Marketing Team

Why You’ll Need Just About $3,000,000 to Bui...

If You Leave the Low End of the Market … You Probably Can’t Go Back

If You Leave the Low End of the Market … You...

The Top 10 Mistakes Folks Make Hiring Their First Sales Team (Updated)

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2015-06-11-at-8.07.09-AM.jpg" alt="The Top 10 Mistakes Folks Make Hiring Their First Sales Team (Updated)" />

The Top 10 Mistakes Folks Make Hiring Their First ...

10 Rules to Being a VP of Sales in a Startup

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2015-12-22-at-12.53.28-PM-1.png" alt="10 Rules to Being a VP of Sales in a Startup" />

10 Rules to Being a VP of Sales in a Startup

See How Far Your VPs Can Take You. You May Be Surprised.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/alltheway.jpg" alt="See How Far Your VPs Can Take You. You May Be Surprised." />

See How Far Your VPs Can Take You. You May Be Surp...

Outbound Always Works. If You Do It Right. And You Put In The Time.

Outbound Always Works. If You Do It Right. And You...

Best of Customer Success

Popular Posts

CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue.

<img decoding="async" alt="CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue." data-src="https://www.saastr.com/wp-content/uploads/2013/02/secondorder-440x264.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2013/02/secondorder-440x264.png" alt="CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue." />

CLTV Isn’t The Whole Story. Don’t Shor...

If You Have 10 {Unaffiliated} Customers in SaaS — You Have Something.

If You Have 10 {Unaffiliated} Customers in SaaS &#...

The $2 Million(*) Dollar Man/Woman: How to Think About Scaling Your Customer Success Team (Updated)

The $2 Million(*) Dollar Man/Woman: How to Think A...

I Never Lost a Customer I Actually Visited In Person (Updated)

I Never Lost a Customer I Actually Visited In Pers...

Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/boxstar-1.jpeg" alt="Dreamforce, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty" />

Dreamforce, Arse-Kissing, and Behavioral vs. Attit...

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/boxstar-1.jpeg" alt="Dreamforce, BoxWorks, Arse-Kissing, and Behavioral vs. Attitudinal Loyalty" />

Dreamforce, BoxWorks, Arse-Kissing, and Behavioral...

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-10-11-at-12-30-08-pm.jpg" alt="In The Early Days, You Won’t Have Enough Customers. But Your Mini-Brand Will Come to Your Rescue." />

In The Early Days, You Won’t Have Enough Cus...

Your (Belated) SaaS New Year’s Resolution: Add a Layer

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2021/01/Screen-Shot-2021-01-05-at-8.02.54-AM-440x264.png" alt="Your (Belated) SaaS New Year’s Resolution: Add a Layer" />

Your (Belated) SaaS New Year’s Resolution: A...

Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference

<img decoding="async" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" data-src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" data-src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" />

Got 100 Customers? Believe It Or Not, It’s T...

Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-03-01-at-3-49-12-pm.jpg" alt="Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers." />

Your Customer Success Team. Hire Early. And No Squ...

Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference

<img decoding="async" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" data-src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" data-src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-06-02-at-5-30-26-pm.jpg" alt="Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference" />

Got 100 Customers? Believe It Or Not, It’s T...

Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-03-01-at-3-49-12-pm.jpg" alt="Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers." />

Your Customer Success Team. Hire Early. And No Squ...

Turns Out, 85% of the World Likes “Contact Me”. Even Though You Don’t.

Turns Out, 85% of the World Likes “Contact M...

Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2014-02-14-at-4-39-57-pm-1.jpg" alt="Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever." />

Everyone in SaaS Needs to Do Customer Support. At ...

Want Happy Customers? Implement the 5-Visits-Plus-2-Badges Rule. For Your Customer Success Team — And You. (Updated)

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-11-08-at-2-15-55-pm.jpg" alt="Want Happy Customers? Implement the 5-Visits-Plus-2-Badges Rule. For Your Customer Success Team — And You. (Updated)" />

Want Happy Customers? Implement the 5-Visits-Plus-...

Silos-in-the-Enterprise: Good. But Not All They Are Cracked Up to Be.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-08-27-at-2-15-23-pm.jpg" alt="Silos-in-the-Enterprise: Good. But Not All They Are Cracked Up to Be." />

Silos-in-the-Enterprise: Good. But Not All They Ar...

How to Think About The Huge Expenses of Events and Tradeshows

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Adobe_Echosign_06.jpg" alt="How to Think About The Huge Expenses of Events and Tradeshows" />

How to Think About The Huge Expenses of Events and...

Why You’ll Want to Raise $100,000,000+ for Your SaaS Start-Up: The Incremental Customer

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-04-09-at-2-17-35-pm.jpg" alt="Why You’ll Want to Raise $100,000,000+ for Your SaaS Start-Up: The Incremental Customer" />

Why You’ll Want to Raise $100,000,000+ for Y...

Prisoners, And Why It Doesn’t Really Matter Your App Is So Hard to Rip Out

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-06-06-at-12-29-12-pm.jpg" alt="Prisoners, And Why It Doesn’t Really Matter Your App Is So Hard to Rip Out" />

Prisoners, And Why It Doesn’t Really Matter ...

Why It’s Year 3 When You Lose Your Larger Customers

<img decoding="async" alt="Why It’s Year 3 When You Lose Your Larger Customers" data-src="https://www.saastr.com/wp-content/uploads/2018/06/thelma.jpeg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/thelma.jpeg" alt="Why It’s Year 3 When You Lose Your Larger Customers" />

Why It’s Year 3 When You Lose Your Larger Cu...

Why There Is a 50/50 Chance You’ll Tilt Upmarket in SaaS

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/customers.png" alt="Why There Is a 50/50 Chance You’ll Tilt Upmarket in SaaS" />

Why There Is a 50/50 Chance You’ll Tilt Upma...

We All Get To Our First 50 Customers Our Own Way. Then It’s All The Same.

We All Get To Our First 50 Customers Our Own Way. ...

7 Simple Ideas to Immediately Improve Your Conversion Rates in SaaS

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/monthlynewusers.png" alt="7 Simple Ideas to Immediately Improve Your Conversion Rates in SaaS" />

7 Simple Ideas to Immediately Improve Your Convers...

Measure Your Churn. But What’s Even More Important is to Measure Your “Almost Churn”. 5 Tricks to Help You Here.

<img decoding="async" alt="Measure Your Churn. But What’s Even More Important is to Measure Your “Almost Churn”. 5 Tricks to Help You Here." data-src="https://www.saastr.com/wp-content/uploads/2018/06/unhappy-customers.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/unhappy-customers.jpg" alt="Measure Your Churn. But What’s Even More Important is to Measure Your “Almost Churn”. 5 Tricks to Help You Here." />

Measure Your Churn. But What’s Even More Imp...

Pick Up The Phone. Answer the Chat. Be Present.

<img decoding="async" alt="Pick Up The Phone. Answer the Chat. Be Present." data-src="https://www.saastr.com/wp-content/uploads/2018/06/mimirogers.jpg" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/mimirogers.jpg" alt="Pick Up The Phone. Answer the Chat. Be Present." />

Pick Up The Phone. Answer the Chat. Be Present.

The Second-Timers: Mark Organ, CEO/Founder of Influitive and Eloqua: “10 Hard-Won Lessons”

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/teaminfluitive.jpg" alt="The Second-Timers: Mark Organ, CEO/Founder of Influitive and Eloqua: “10 Hard-Won Lessons”" />

The Second-Timers: Mark Organ, CEO/Founder of Infl...

The Ultimate SaaS Guide to Setting Up the Perfect NPS Campaign

The Ultimate SaaS Guide to Setting Up the Perfect ...

Don’t Fear Business Process Change. It’s (Usually) a Good Thing.

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/group_training_class-1.jpg" alt="Don’t Fear Business Process Change. It’s (Usually) a Good Thing." />

Don’t Fear Business Process Change. It’...

Don’t Fire Your “Worst” Customers. Hire Them a Psychiatrist Instead.

Don’t Fire Your “Worst” Customer...

Money, Bonuses, “Customers That Waste My Time”, and Greed: You Get What You Pay For

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/screen-shot-2013-09-08-at-7-15-00-pm.jpg" alt="Money, Bonuses, “Customers That Waste My Time”, and Greed: You Get What You Pay For" />

Money, Bonuses, “Customers That Waste My Tim...

CEO’s Guide to Customer Success Budget Planning

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/5-how-many-csms.jpg" alt="CEO’s Guide to Customer Success Budget Planning" />

CEO’s Guide to Customer Success Budget Plann...

Why CAC is Usually Irrelevant in Early-ish Stage SaaS Companies (vs. B2C Where It’s Critical)

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/Screen-Shot-2015-01-29-at-1.14.51-PM.jpg" alt="Why CAC is Usually Irrelevant in Early-ish Stage SaaS Companies (vs. B2C Where It’s Critical)" />

Why CAC is Usually Irrelevant in Early-ish Stage S...

What should B2B SaaS companies do to ensure the success of their customers and reduce churn?

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2019/09/Dace-James-Photography-Saastr-Day3-2019-3808-440x264.jpg" alt="What should B2B SaaS companies do to ensure the success of their customers and reduce churn?" />

What should B2B SaaS companies do to ensure the su...

On Not Forgetting to be 10x Better

On Not Forgetting to be 10x Better

5 Great Resources to Help Your Customer Success Team Fight Churn

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Anthony Kennada (Gainsight), Menaka Shroff, Aaron Levie (Box): Running The Box Playbook – Even Better The Second Time (Video + Transcript)

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<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2018/06/podcast-featured-88-John-Barrows@2x-e1484361271959.jpg" alt="SaaStr Podcast #088: John Barrows, Godfather of Sales, Shares How To React When a Lead Goes Dark" />

SaaStr Podcast #088: John Barrows, Godfather of Sa...

SaaStr Podcast #150: Paul Albright, Board Member @ Clarizen Discusses Why It Is Harder To Go Enterprise Down Than SMB Up

SaaStr Podcast #150: Paul Albright, Board Member @...

100 SaaStr Podcasts – The Top 10 Episodes So Far

100 SaaStr Podcasts – The Top 10 Episodes So...

SaaStr Podcast #108: Peter Gassner, Founder & CEO @ Veeva Systems On Growing to $500m in ARR

SaaStr Podcast #108: Peter Gassner, Founder &...

SaaStr Podcast #100: Aaron Levie, Founder & CEO @ Box Shares The 3 Stages To Company Scaling in Enterprise

SaaStr Podcast #100: Aaron Levie, Founder & C...

SaaStr Podcast #091: Jason Lemkin, Founder & VC @ SaaStr On Why Founders Must Be 110% Committed to Sales

SaaStr Podcast #091: Jason Lemkin, Founder & ...

SaaStr Podcast #015: Nicolas Dessaigne @ Algolia on Prioritizing Company Culture and Empowering Your Team To Be Owners

SaaStr Podcast #015: Nicolas Dessaigne @ Algolia o...

SaaStr Podcast #013: Mark Woodward, CEO @ Invoca on What It Takes to Raise Later-Stage Funding Today

SaaStr Podcast #013: Mark Woodward, CEO @ Invoca o...

SaaStr Podcast #070: Matt MacInnis, Founder & CEO @ Inkling On Whether Culture Really Matter In a Sales Team

SaaStr Podcast #070: Matt MacInnis, Founder & ...

SaaStr Podcast #102: Didier Elzinga, Founder & CEO @ CultureAmp On Why You Should Not Pay Your Sales Team Commission

SaaStr Podcast #102: Didier Elzinga, Founder &...

SaaStr Podcast #132: Kurt Bilafer, CRO @ WePay on Why The 1 Metric You Have To Know Is “Magic Number”

SaaStr Podcast #132: Kurt Bilafer, CRO @ WePay on ...

SaaStr Podcast #163: Wade Foster, Founder & CEO @ Zapier Discusses Scaling Zapier to $35m in ARR with Just $1.3m in Funding

SaaStr Podcast #163: Wade Foster, Founder & C...

SaaStr Podcast #194: Steve Newman, Founder & CEO @ Scalyr on How Small Numbers In SaaS Can Deceive You

SaaStr Podcast #194: Steve Newman, Founder & ...

SaaStr Podcast #225: Stephen Burton, VP of Smarketing at Harness Discusses How To Create True Alignment Between Marketing and Sales

SaaStr Podcast #225: Stephen Burton, VP of Smarket...

SaaStr Podcasts for the Week with SocialChorus, Trello, Gremlin, Terminal, Guild Education, Gitlab, and Pleo — November 15, 2019

SaaStr Podcasts for the Week with SocialChorus, Tr...

SaaStr Podcast #341 with BetterCloud Founder & CEO David Politis

SaaStr Podcast #341 with BetterCloud Founder &...

SaaStr Podcast #382: The Honest Answers on What’s Next for Events

SaaStr Podcast #382: The Honest Answers on What...

SaaStr Podcast #419: How to Collaborate, Manage, and Work with Developers featuring Twilio’s Jeff Lawson

SaaStr Podcast #419: How to Collaborate, Manage, a...

Snowflake, CrowdStike and SumoLogic: “How to Leverage the Cloud Giants to Scale to 100 Million ARR and Beyond”

Snowflake, CrowdStike and SumoLogic: “How to...

How to Scale a Successful SaaS Sales Team with Harry Stebbings of 20VC and SaaStr CEO Jason Lemkin (Podcast Episode 500!)

How to Scale a Successful SaaS Sales Team with Har...

Building A $5.6b Company With A Product-Led Flywheel With Postman’s CEO Abhinav Asthana (Pod 528 + Video)

Building A $5.6b Company With A Product-Led Flywhe...

How to Optimize Hiring & Create a Culture of Shared Values With Gusto Co-Founder & CEO Josh Reeves (Pod 565)

How to Optimize Hiring & Create a Culture of ...

What It Takes to Be a Founder in Today’s SaaS Landscape with HubSpot Co-founders Brian Halligan and Dharmesh Shah (Pod 600 + Video)

<img decoding="async" src="https://www.saastr.com/wp-content/uploads/2022/10/yt-thumbnail-hubspot-440x264.png" alt="What It Takes to Be a Founder in Today’s SaaS Landscape with HubSpot Co-founders Brian Halligan and Dharmesh Shah (Pod 600 + Video)" />

What It Takes to Be a Founder in Today’s SaaS Land...

CRO Confidential: How To Adapt Your Sales Strategy To The Current Sales Environment with Sam Blond and Hannah Willson, SVP of Sales at Modern Health (Pod 632 + Video)

CRO Confidential: How To Adapt Your Sales Strategy...

CRO Confidential: Principles that drove Wiz’s $0 to $100M Journey with Wiz CRO Colin Jones (Pod 665 + Video)

CRO Confidential: Principles that drove Wiz’s $0 t...

SaaStr Podcast #027: Laura Roeder, Founder & CEO @ Edgar On the Benefits of Bootstrapping in SaaS

SaaStr Podcast #027: Laura Roeder, Founder & C...

SaaStr Podcast #049: Ryan Fyfe, Founder & CEO @ Humanity On Why It Is All About Facilitating Customer Adoption

SaaStr Podcast #049: Ryan Fyfe, Founder & CEO ...

SaaStr Podcast #081: Steve Garrity, Co-Founder @ Hearsay Discusses Why It Is Wrong To Have A Sales Led Culture

SaaStr Podcast #081: Steve Garrity, Co-Founder @ H...

SaaStr Podcast #111: Dan Burkhart, Founder & CEO @ Recurly Shares How to Build & Scale A Customer Success Team

SaaStr Podcast #111: Dan Burkhart, Founder & ...

SaaStr Podcast #143: Ben Uretsky, CEO @ DigitalOcean on Scaling To 1m Customers with No Sales Team

SaaStr Podcast #143: Ben Uretsky, CEO @ DigitalOce...

SaaStr Podcast #174: Timo Rein, Founder & CEO @ Pipedrive Discusses How To Make It Big In The US As A Non-US SaaS Startup

SaaStr Podcast #174: Timo Rein, Founder & CEO...

SaaStr Podcast #205: Guy Podjarny, Founder & CEO / Snyk Shares The Secret To Building A Truly Successful Freemium Product

SaaStr Podcast #205: Guy Podjarny, Founder & ...

SaaStr Podcasts for the Week with Matrix Partners, ActiveCampaign, Insight Squared, and Dropbox — June 29, 2019

SaaStr Podcasts for the Week with Matrix Partners,...