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The New Normal in Revenue Per Employee: $237K Is the Median, $655K Is the Top Tier, and Six B2B Leaders Now Clear $1.5M
For 15 years, B2B ran on one planning ratio that almost no one questioned. Every $200K to $300K of new revenue needed another person. Boards approved hiring plans against it, CFOs modeled against it, and founders raised money to fund it. That ratio still describes the median company. It no longer describes the leaders. In…
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Artificial Intelligence (AI), Blog Posts
Ada Sold to Dialpad for $430M in Stock. Is That an Exit?
This week Ada agreed to merge with Dialpad. Here are the reported terms: Ada Support Inc., the Toronto-based company that makes AI customer service software for businesses, has agreed to combine with U.S. company Dialpad Inc. in an all-share deal valuing the Canadian enterprise at around $600-million, or about US$430-million, two sources familiar with the…
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Blog Posts
Dear SaaStr: What Can a Startup Do to Get Their Customers to Pay on Time?
We found it fairly easy once we worked out a good process. Treat your customers with respect, be understanding … and then respect the value of your service. Here’s what we worked out: 1. Communicate. Notify customers 60 days prior to renewal that they have 60 days to pay in a proper, corporate invoice. Most…
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7+ Tips On How To Build Your First Sales Team. When You Have Zero Experience Building One.
Dear SaaStr: How do you structure a sales team ... when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your...
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.
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