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Blog Posts, Customer Success, Q&AA Pause is Better Than a Cancel. And A Downgrade is Not Churn.
Many of you will come under a lot of pressure these days to pause accounts, to downgrade accounts, and more. It’s challenging almost everywhere. And even where it isn’t, there…
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Blog Posts, Early, Q&A, Sales, SalesGreat Salespeople Are Made, Not Born. But It Does Help to Start Early.
Q: Are great salespeople born or made? I think they are made in SaaS — but made early. By that, I mean the best SaaS professionals and managers I know have…
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When a VC Investment Fails, Does That Mean It Was a Bad Investment? Probably Not
With venture capital investments that fail, is the problem most often with the entrepreneur or was it a bad investment by the VC? There often is no problem. The earlier stage…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, Q&AWhat To Do When A Customer Wants to Cancel A Contract
In today’s crazy world, more and more vendors are seeing customers that want to cancel annual or longer contracts. What should you do? The simple answer “of course” in that…
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Blog Posts, Customer Success, Growth, Leadership, Marketing, SaaStr Events, Sales, VideosThe Playbook to Running Growth Experiments at Scale with Growth Ex Machina Founder Guillaume Cabane (Video + Transcript)
Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth…
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Blog Posts, Customer Success, Customer Success, Q&A11 Tips to Build Stronger Relationships with Customers
Q: How do you build strong relationships with customers? A few simple ideas: A formal review call 30–60–90 days in. Led by CEO if it’s a key customer. Pick a…
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Blog Posts, Fundraising, Q&A7 Signs an Angel Investor … May Really Be a “Devil” Investor
What are some signs that an “angel investor” is really a “devil investor”? Some top signs trouble may come later from an “angel” investor: The terms are way, way, way…
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Blog Posts, Customer SuccessYou Need To Zoom With At Least 6 Customers a Week
One long-term theme at SaaStr is Getting on Jets. Something I never really enjoyed, the travel part of visiting customers. But over time I learned two things. First, you learn…
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Blog Posts, Featured Q&A, Fundraising, Q&ACan an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Can an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly…
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Blog Posts, FundraisingVCs or Founders: Who Makes More?
What has a higher chance of making you money, being a venture capitalist or a startup founder? VCs have a much higher chance of making good money. Their own investors (“LPs”…
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Blog PostsNew, Free Course on SaaStr University: Ideas for Tougher Times
Our theme for the coming few months in Bridging the Gap. We’ve done 2 incredible webinars so far on this theme, and on April 22, we’ll have an incredible virtual…
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Blog Posts61+ Companies That Are Hiring in SaaS
Things are rough out there, brutal in many cases. But there are pockets of SaaS that are growing, and in some cases, significantly faster than before. We put out a…
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Blog Posts, SaaStr EventsJoin Stewart Butterfield, Michelle Zatyln, Mark Suster + More at SaaStr Bridging-the-Gap Summit on April 22
Inspired by the thousands that turned out to our Bridging the Gap webinar series this week and last with Nick Mehta and Byron Deeter, we’re going to do a full-day…
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Customer Success, Human Resources, Leadership, Podcasts, SalesSaaStr Podcasts for the Week with Qordoba and Gainsight — March 27, 2020
Ep. 319: May Habib is the Founder & CEO @ Qordoba, the platform that helps everyone at your company write with the same style, terminology and…
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Q&AWhat is a Good Sales Growth Rate?
Q: What is a Good Sales Growth Rate? Of course we’d all love to be growing as fast as Zoom or Slack … but what’s “good”? What you want to…
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Best Of
The Top 100+ SaaStr Posts to Help You Scale
"SaaStr is the largest community of people who like enterprise software on the planet. It’s a great community of people trying to build companies and learn from one another. It’s pretty amazing to see."
Aaron Levie, CEO and Co-Founder of Box
"SaaStr is the undisputed thought leader in how to build SaaS businesses. Jason is legendary."
Lew Cirne, CEO of NewRelic
"SaaStr has pulled the entire SaaS community together in a powerful way."
Scott Dorsey, CEO of ExactTarget
"SaaStr is my peeps."
Dharmesh Shah, CTO of Hubspot
"SaaStr is definitely the largest collection of people who like enterprise software — on the planet."
Aaron Levie, CEO and Co-Founder of Box
"SaaStr’s all about helping the younger founders be successful."
Phil Fernandez, CEO & Co-Founder of Marketo
Popular Q&A
Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Can an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly around VCs backing out, not founders. But here’s the thing — term sheet are term sheets....
The Playbook to Scaling Your Team in Hypergrowth with Flexport CRO Ben Braverman (Video + Transcript)
Ben Braverman explains how Flexport entered a competitive market with a unique model and continues to grow. Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success,...
Defining Your Customer Journey From Prospect to Champion with Sage People SVP Kathy Lord (Video + Transcript)
Creating champions requires detailed focus on the journey. Kathy Lord, SVP of Sage People explains how asking hard questions, embracing feedback and making personal connections with your customers can move the sales journey from prospect to champion. Want to see more...
15+ Due Diligence Questions You Really Should Be Asking Every VC You Meet
Q: What is the proper way to do due diligence on a VC firm? Here are the things IMHO and IME that are most important. First, if you want to do it right, you should diligence both (1) the firm and (2) the individual partner leading the deal. Importantly, these days,...
SaaStr Podcasts for the Week with SocialChorus, Trello, Gremlin, Terminal, Guild Education, Gitlab, and Pleo — November 15, 2019
Ep. 282: Michael Pryor, Co-Founder & CEO @ Trello, now Head of Trello Product with Atlassian following their recent acquisition. Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds...
The Average SaaS Unicorn Raises $370,000,000. And Bootstrapping is Rare.
We were recently asked: Q: Are there any examples of a unicorn startup that was bootstrapped? Of course the answer is yes. But I didn't have a sense of how many, and how the data might look. So I fired up the 2019 Forbes Cloud 100, which isn't all private unicorns by...
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