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Four Steps to Scaling to $250M from Stack Overflow
As digital business and collaboration models have been permanently accelerated by the events of 2020, our panel of SaaS experts discuss who’s buying in the Enterprise, and how to drive conversions across multiple business functions.
Blog Posts, Customer Success, Scale
What’s a Good Net Retention Rate in SaaS?
At least 100% net negative churn (i.e., upsell/account growth + renewals – churn) for very small businesses. 130%+ in the enterprise, and for top B2D products. Let’s look at some…
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Marketing, Marketing, Podcasts, SaaS Product Pricing
SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez
SaaStr Podcast #398 with Rob Gonzalez, Founder & CMO @ Salsify: How To Price To Maximise For Upsell and Expansion, Why and When To Engage with Partner Programs & How To Correctly Segment Customer Profiles Most Efficiently
Blog Posts, Growth, Hiring, Human Resources, Leadership
All Your VPs Really Need to Do is Tilt the Curve
We’ve written a lot on SaaStr on how to increase the odds your first management team is a success. How to hire a great VP of Sales (tons on that…
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Blog Posts, Early, Q&A, SaaS Product Pricing
It’s Hard to Make Money in SaaS At Much Less Than $10 / Month Per User
What product would one million people be willing to pay $1 for monthly? It’s an interesting question and challenge — and one very few SaaS companies have taken up. Dropbox has marched…
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Blog Posts, Marketing, Marketing
Why You Should Kill Your Competitor in SaaS
IMHO and experience, most SaaS CEOs/founders aren’t Killers. They can’t be. They’re Builders. In fact, the two jobs of a founder/CEO are antithetically opposed to zero-sum and attack thinking. First,…
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Blog Posts, Scale
5 Interesting Learnings From Shopify. At $3+ Billion in ARR.
Shopify has grown so quickly, it’s tough to even comprehend. From A $1.6B run rate a year ago to $3.2B today. Wow. Zoom is the most obvious “Covid Beneficiary”, but…
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Blog Posts, Career Growth & Advice, Growth, Hiring, Leadership
What Order Should You Hire Your Management Team In?
IME, rough order to make hires in: VPM: $0.2m ARRVPS: $1-$1.5m ARRVPCS: $2m ARRVPP: $3m-$4m ARRVPE: $5m-$6m ARRCFO: $10m ARRCOO: $20m ARR More here: https://t.co/dYgFU0H1pp — Jason ✨BeKind✨ Lemkin ⚫️…
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Blog Posts, Other, Sponsored Posts
The most common mistake SaaS companies make on sales tax collection and filings
Wondering how your SaaS business got slapped with a multi-million dollar sales tax bill from one or multiple states? Probably because you, like so many other SaaS companies out there, didn’t even know you had to collect and remit sales tax.
Blog Posts, Metrics
6 Important Things Founders Get Wrong In Their Core Metrics
SaaS metrics can be more confusing than one might think. What if some of the revenue doesn’t recur? What if the client never deploys? What if a customer churns, but…
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Blog Posts, Career Growth & Advice, Early, Leadership
The Top 10 Mistakes First Time SaaS Founders Make
Second-timers know the playbook and can execute against it faster. But often times, they also have a bit of healthy skepticism, a bit of baggage, from the last time. First-timers…
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Blog Posts
Session Registration is OPEN for SaaStr Scale!! Pick Your Sessions With Okta, Twilio, Google Cloud and More Before They Are Full!
Session registration is now OPEN for SaaStrScale.com on Dec 8-9, where the top CEOs, CROs, CMOs, CCOs, CPOs and more will teach you how to scale!! The keynote sessions have…
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Blog Posts, Customer Success
If You Have 10 {Unaffiliated} Customers in SaaS — You Have Something.
If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. Never, ever quit then. Even if you have…
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Blog Posts, Early, Q&A, Sales
Why Customers Hate So Many Salespeople. And Why They Love Some.
Q: Why do customers hate salespeople? Disalignment. A truly great salesperson is a resource. They help you: They educate you on the product. They honestly answer your questions. They address…
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Blog Posts, Q&A
50,000,000 Answer Views on Quora. The 20 Most Popular Answers.
So we’ve crossed about 67,000,000 total views on Quora and almost 400,000 followers to our Cloud Daily! there, but our classic Answers on Quora still perform well. We finally crossed…
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The Top 100+ SaaStr Posts to Help You Scale
"SaaStr is the largest community of people who like enterprise software on the planet. It’s a great community of people trying to build companies and learn from one another. It’s pretty amazing to see."
Aaron Levie, CEO and Co-Founder of Box
"SaaStr is the undisputed thought leader in how to build SaaS businesses. Jason is legendary."
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"SaaStr has pulled the entire SaaS community together in a powerful way."
Scott Dorsey, CEO of ExactTarget
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"SaaStr is definitely the largest collection of people who like enterprise software — on the planet."
Aaron Levie, CEO and Co-Founder of Box
"SaaStr’s all about helping the younger founders be successful."
Phil Fernandez, CEO & Co-Founder of Marketo
Popular Videos
Popular Posts
Popular Q&A
The 3 Types of Day 1 Pricing: Low End of Normal. Identical. And Anchor High.
Q: As an entrepreneur starting out, is it better to overprice your product or underprice it? For most of us, as we build up our confidence, the best initial pricing strategy to start is the Low End of Normal. Why? It creates the least friction. And you want the least...
7+ Tips On How To Build Your First Sales Team
Q: How do you structure a sales team when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your first rep...
Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Can an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly around VCs backing out, not founders. But here’s the thing — term sheet are term sheets....
The Playbook to Scaling Your Team in Hypergrowth with Flexport CRO Ben Braverman (Video + Transcript)
Ben Braverman explains how Flexport entered a competitive market with a unique model and continues to grow. Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success,...
Defining Your Customer Journey From Prospect to Champion with Sage People SVP Kathy Lord (Video + Transcript)
Creating champions requires detailed focus on the journey. Kathy Lord, SVP of Sage People explains how asking hard questions, embracing feedback and making personal connections with your customers can move the sales journey from prospect to champion. Want to see more...
15+ Due Diligence Questions You Really Should Be Asking Every VC You Meet
https://twitter.com/jasonlk/status/1295136982658461697 Q: What is the proper way to do due diligence on a VC firm? Here are the things IMHO and IME that are most important. First, if you want to do it right, you should diligence both (1) the firm and (2) the...
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