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Everyone Should Publish the Deepest, Most Direct Competitive Evals They Can. Case Study: $100m ARR Gorgias for AI CX
Sep 26, 2026
https://twitter.com/jasonlk/status/2103524957783261266?s=20 Every AI vendor in B2B says it's the best, but too few show you the data. We're all used to seeing "evals" of LLMs, but not enough post true detailed AI evals of their agents. That's a mistake. Buyers can...
I Hired My VP of Marketing at $20k MRR. It Wasn’t a Week Too Early.
Sep 26, 2026
https://twitter.com/jasonlk/status/2100170076783808840?s=20 One of the starkest differences I see between First Timers in B2B and Second Timers is when they hire their VP of Marketing (or even a CMO). Second Timers know. They often hire a VP of Growth / Demand Gen...
Anthropic Pushes Its $2 Trillion IPO to November, Meta’s Muse Hits #1, and a $40M Seed for a Model That Doesn’t Talk: The Latest 20VC x SaaStr
Sep 25, 2026
With Harry Stebbings, Rory O'Driscoll and Jason Lemkin This week's 20VC x SaaStr covered a lot. Anthropic moved its IPO back a month. OpenAI's internal forecast put total burn through 2030 at $278 billion. Meta shipped the first consumer AI product that competes...
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
Everyone Should Publish the Deepest, Most Direct Competitive Evals They Can. Case Study: $100m ARR Gorgias for AI CX
By Jason Lemkin | September 26, 2026
Everyone should publish the deepest, most direct competitive evals they can Will there always be some bias? Yes But @gorgiasio did it the right way in ecomm CX: 👉Open-sourced the whole harness👉8,356 live conversations, 18 vendors👉#1 in support, but they show Yuma… pic.twitter.com/nxajajk3Qc — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 25, 2026 Every AI vendor in…
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Blog Posts, Hiring, Marketing, Sales
I Hired My VP of Marketing at $20k MRR. It Wasn’t a Week Too Early.
By Jason Lemkin | September 26, 2026
"Once you have any customers at all, hire a head of marketing. You really can't hire a VP of Marketing too early. If they just get you another 20%-50% leads, they'll more than pay for yourself. But that doesn't mean hire someone junior that can't own it." pic.twitter.com/PFayptO0Nq — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 16,…
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Blog Posts
Anthropic Pushes Its $2 Trillion IPO to November, Meta’s Muse Hits #1, and a $40M Seed for a Model That Doesn’t Talk: The Latest 20VC x SaaStr
By Jason Lemkin | September 25, 2026
With Harry Stebbings, Rory O’Driscoll and Jason Lemkin This week’s 20VC x SaaStr covered a lot. Anthropic moved its IPO back a month. OpenAI’s internal forecast put total burn through 2030 at $278 billion. Meta shipped the first consumer AI product that competes head-on with ChatGPT and added about $100 billion in market cap in…
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Popular Q&A
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
May 17, 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Oct 26, 2025
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
May 10, 2025
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
Feb 28, 2025
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
Feb 19, 2025
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.
Dear SaaStr: Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Dec 9, 2024
Dear SaaStr: Can an entrepreneur back out of a signed term sheet without damaging their reputation? In my experience — Yes, probably. As a founder, you can back out of a term sheet if something is off, or even if you just get another offer you prefer. There is a lot...


