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Artificial Intelligence (AI), Blog Posts
Top 5 Learnings from Vercel’s COO: 10 SDRs Down to 1, a $5K-a-Year Lead Agent, and 93% of Support Cases Handled by AI
SDR Quotas Up 30%, a Support Agent Built In-House in 2 Months, and Why Vercel Will Drop Any Tool Without an API "At @vercel we ran our AI SDR in shadow mode for 6 weeks. Our best AI SDR reviewed every single output to improve the flywheel. And then finally, she couldn't improve it anymore….
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Artificial Intelligence (AI), Blog Posts
SaaStr AI and 10K Featured in Wall Street Journal
Today’s WSJ CMO Today piece from Patrick Coffee looks at lean startups that use specialized agents as their heads of growth and design. SaaStr is in it. The photo caption gets the main fact right: we had a four-person marketing team, and earlier this year we handed most of that work to one AI “superagent.”…
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Blog Posts, Career Growth & Advice, Growth, Q&A, Sales, Sales
To Really Scale, You Need $1M on Your Balance Sheet for Every $2M in ARR
"To really invest in your team, product, etc. you need at least $1 on the balance sheet for each $2 in ARR. At $20m ARR? You need $10m in the bank to make the hires, burn the tokens, etc. to really get to the next level. Below that … you hesitate." pic.twitter.com/Vdgzq0uKxC — Jason ✨👾SaaStr.Ai✨…
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7+ Tips On How To Build Your First Sales Team. When You Have Zero Experience Building One.
Dear SaaStr: How do you structure a sales team ... when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your...
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.










