Blog Posts, Fundraising, Q&AQ: Which VC firms are still reviewing fundable deals during the Covid-19 quarantine? Almost every VC firm is reviewing deals. The question is what are they doing about them. We…
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Blog Posts, Customer Success, Q&AMany of you will come under a lot of pressure these days to pause accounts, to downgrade accounts, and more. It’s challenging almost everywhere. And even where it isn’t, there…
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Blog Posts, Early, Q&A, Sales, SalesQ: Are great salespeople born or made? I think they are made in SaaS — but made early. By that, I mean the best SaaS professionals and managers I know have…
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With venture capital investments that fail, is the problem most often with the entrepreneur or was it a bad investment by the VC? There often is no problem. The earlier stage…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, Q&AIn today’s crazy world, more and more vendors are seeing customers that want to cancel annual or longer contracts. What should you do? The simple answer “of course” is that…
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Blog Posts, Customer Success, Customer Success, Q&AQ: How do you build strong relationships with customers? A few simple ideas: A formal review call 30–60–90 days in. Led by CEO if it’s a key customer. Pick a…
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Blog Posts, Fundraising, Q&AWhat are some signs that an “angel investor” is really a “devil investor”? Some top signs trouble may come later from an “angel” investor: The terms are way, way, way…
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Blog Posts, Featured Q&A, Fundraising, Q&ACan an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly…
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Q&AQ: What is a Good Sales Growth Rate? Of course we’d all love to be growing as fast as Zoom or Slack … but what’s “good”? What you want to…
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Q&AQ: What Are Some Signs That an “Angel Investor” is Really a “Devil Investor”? Some top signs trouble may come later: The terms are way, way, way too complicated. To…
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Q&AQ: Do Investors Prefer 12-Month Convertible Notes Over 24-Month Notes? It depends on if the investment is material to the investor, and how big an “outcome” they are looking for. The duration of the…
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Q&AQ: Are Great Salespeople Born or Made? I think they are made in SaaS — but made early. By that, I mean the best SaaS professionals and managers I know have…
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Q&AQ: Based on what is going on in the world right now (coronavirus), is this the right time to ask businesses to outsource? Should I keep my cold calling team?…
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Q&AQ: What can a member of the retention department of a company do that a regular sales associate can not? Go deeper. What a customer success professional or retention specialist…
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Q&AQ: What are the pros and cons of using cartoon characters in SAAS product videos? My data here is a little dated, but there is a body of data to…
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