Blog Posts, Customer Success, Early, Q&AQ: What can you do to lower your customers’ churn rate? A few basic thoughts: Have every customer have a named customer success rep. Every customer. Yes, this is hard…
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Customer Success, Early, Engineering, Podcasts, Sales, Sales Ep: 299: Yousuf Khan is the Chief Information Officer @ Automation Anywhere, the only web-based and cloud-native RPA platform. To date, Automation Anywhere has raised over…
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Blog Posts, Early, Q&AQ: What is your advice for startup CEOs? For first-time CEOs, here’s my top list: Budget 24 months to get to initial traction. It always takes longer than you’d ever…
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Early, Hiring, Leadership, Marketing, Podcasts, Sales, Sales Ep. 297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of…
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Blog Posts, Early, Q&A, Sales, SalesQ: Why would any big business take a risk on a start-up? They wouldn’t. Unless, the gain way outweighs the risk. And yet … they do all the time. If…
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Compensation, Early, Podcasts, Product, Sales, Sales Ep. 295: Tom Tunguz is General Partner @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix, Zuora, Hashicorp and Juniper…
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Early, Fundraising, Podcasts, Sales, Sales Ep. 292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine….
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Blog Posts, Early, Q&AQ: What are the biggest mistakes new founders make when they start a business? My list: Not budgeting 24 months to get to a viable business. Most founders assume 6–8–12…
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Blog Posts, Early, Q&AQ: What are the biggest mistakes first time founders make after $50K MRR in SaaS? A partial list of the ones I see all the time (and mistakes I made…
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Blog Posts, Career Growth & Advice, Early, Q&A, SalesQ: What is the best sales advice you can give to be a top sales rep? I’m actually not that good at sales myself. But I have observed a lot…
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Early, Marketing, Marketing, Podcasts, Sales, Sales Ep. 290: Yousuf Khan is a serial CIO, start-up and VC advisor. Most recently Yousuf was the CIO & VP of Customer Success @…
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Blog Posts, Career Growth & Advice, EarlyA few years back, Aileen Lee and Cowboy Ventures put out 2 seminal posts on TechCrunch about Unicorns. The first one defined the Unicorn age in 2013, and the second…
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Blog Posts, Early, Fundraising, Q&AQ: Could you tell about the very first time you approached investors and how you proceeded in detail? The first time I approached investors it went well — until I…
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Blog Posts, Early, Sales, SalesYesterday on LinkedIn and Twitter we had over 100,000 views and engagements on a quick post on The Magical Sales Rep. It’s worth a deeper dive. The transition from founder-led…
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Blog Posts, Early, Marketing, Product, SaaStr Events, VideosLots of us fantasize about moving upmarket, but are unsure of how to get started. Is it just a matter of hiring a team of SDRs and getting them to…
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