Blog Posts, GrowthIf You Want to Hit The ’20 Plan … You Gotta Be Making the Hires Now
A few seasons back, we wrote a post on hitting how in SaaS, you have to be putting the resources in place by Q3 to hit the plan for the…
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Blog Posts, Growth
Blog Posts, Engineering, Growth, Leadership, Metrics, SaaStr Events, VideosFounder’s Guide to Scaling Applications: When to Build, When to Buy and What Breaks by Algolia Co-founder (Video + Transcript)
When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Next comes the decisions to build or buy your infrastructure, DNS, monitoring, and analytics…
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Blog Posts, Growth, Marketing, Marketing, Q&AWhy Customer Testimonials — Done Right — Are Super Important
How important are customer testimonials? They are incredibly important. We spend so much time marketing and selling to customers. And building stuff for them. But almost no one thinks enough…
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Blog Posts, Growth, Marketing, Metrics, SalesYour Sales Efficiency Will Probably Plummet Toward $10m ARR. Plan For It.
When a great SaaS business starts to come together, and crosses Initial Traction ($1-$1.5m), growing nicely (8-10%+ Month-over-Month Growth) … often times, the founders start to see the first bit of…
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Blog Posts, Growth, Q&A, SaaS Product Pricing, SalesA Few Thoughts on Renegotiating Old, Way-Too-Good Customer Contracts
How do you re-negotiate an unlimited seat site license SaaS agreement as VP of Sales? Or even just a “bad” contract you gave to a very early customer that now…
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Blog Posts, Customer Success, Customer Success, GrowthYou’ll Lose Customers. It Hurts. But Don’t Let Them Become Angry Ex-Customers.
The other day, I had an experience I’ve never had in 14 years of building and buying SaaS: I became That Angry Customer. Really, an Angry Ex-Customer. I don’t have…
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Blog Posts, Fundraising, Growth, SalesWhat The Downturn Will Probably Look Like in SaaS
So, despite SaaS multiples and the public markets being at near-record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed, and…
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Blog Posts, Career Growth & Advice, Growth, Leadership, SaaStr Events, Sales, VideosHypergrowth, No Office and $100M in ARR with Invision and ARM Holdings (Video + Transcript)
Join Seth Shaw, Invision’s Chief Customer Officer alongside moderator and Arm Holdings CMO, Joyce Kim for a Q&A session. Want to see more content like this? Join us at SaaStr…
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Blog Posts, Growth, SaaStr EventsAt $20m ARR or Above? Join the SaaStr CXO Summit at 2020 Annual, with 200+ Top CXOs and More
We’re adding a bunch of exciting things to 2020 SaaStr Annual, including our first-ever SaaStr CXO Summit. This will be an incredible event-within-an-event on March 11, bringing together 150+ top…
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Blog Posts, Growth, SalesHow to Steal a Customer From the Competition
So I’ve had a chance to observe some of the worst sales processes of all times in the past few weeks! What happened? Well, first I wrote a small piece…
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Blog Posts, Customer Success, Growth, Sales, SalesWhat To Do When a Customer Doesn’t Pay? Let it Go and Move On.
As you begin to scale and add a sales team, you’ll encounter more and more drama with “bad” customers. These so called “bad” customers from a sales team perspective will…
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Blog Posts, Career Growth & Advice, Featured Videos, Growth, Leadership, Marketing, Marketing, Product, SaaStr Events, Sales, VideosUsing Product Led Growth as an Indicator for Investment w/OpenView Venture Partner, Ashley Smith (Video + Transcript)
Congratulations! You’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Ashley…
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Blog Posts, Growth, LeadershipYour First VP Does Not Have to Be a VP of Sales
There’s a simple point I’ve been talking about a lot lately, but it’s a super important one: When the time comes when you have enough momentum, capital, etc. to hire…
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Blog Posts, Diversity & Inclusion, Growth, Leadership, SaaStr Events, SaaStr NewsWe’re Setting Aside 1,250 Equality, Diversity + Inclusion Tickets for 2020 SaaStr Annual. APPLY NOW!
We’re proud to have > 60% women and multicultural speakers at the 2019 and 2018 SaaStr Annuals, and we are on track to meet or exceed that again in 2020….
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Blog Posts, Customer Success, Customer Success, Growth, Q&A4 Things You Can Do Now To Not Lose Your Top Customers
I remember the first time I lost a six figure customer. It was a surprise: They used the product every day, and constantly. They had done a case study for…
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