SaaStr Academy

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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Growth, Podcasts, Scale, Videos

10 Rules for Defining Churn with ForgeRock and Solarwinds

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds, and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock, share their tips for understanding and combating churn. 

scaling to 1 billion Blog Posts, Featured Podcasts, Featured Videos, Growth, Podcasts, Sales, Scale, Videos

The Secret Sauce to Scaling to $1B with Zendesk

As your company grows, so does the focus on enterprise deals. Learn from Zendesk senior management about how to balance your needs and organization’s focus on enterprise wins to reach $1B in revenue without ever forgetting the importance of catering to your original customer base and extending those learnings into new market segments.

Blog Posts, Early, Featured Videos, Growth, Product, Videos

3 Mistakes Product Teams Tend to Make (And How to Avoid Them) With Zendesk’s SVP Product

Between aggressive timelines and a lack of exposure to customers, the product management process is rife with challenges. Mistakes are bound to be made — we’re only human after all — but not all mistakes are created equal. In this session, Zendesk’s EVP of Product, Shawna Wolverton, will explore the top mistakes product teams tend to make, and how to anticipate and avoid common pitfalls when bringing a new product to market.

Blog Posts, Early, Featured Podcasts, Featured Videos, Fundraising, Growth, Videos

Churn is Dead. Long Live Net Dollar Retention Rate

There are a lot of problems with calculating churn rates. Moreover, public companies don’t generally release churn rates. Thus we’re moving from a world of LTV/CAC and CAC payback period to a world of net dollar retention rates (NDRR). Learn what they are and how to calculate them correctly and how to the move RPO (remaining performance obligation) when it comes to multi-year deals.

Blog Posts, Early, Featured Podcasts, Featured Videos, Fundraising, Growth, Videos

5 Things that Kill Startups with Y Combinator

Investment can create more problems than it solves and founders may trick themselves into thinking they have product market fit when they don’t. Michael Seibel, partner of Y Combinator and CEO of the YC startup accelerator program, will explore the top risks founders should be aware of after funding and his best tips on how to avoid them.

snowflake data Blog Posts, Engineering, Featured Videos, Other, Scale, Videos

Paradigm Shifts and the Future of Data Infrastructure with Snowflake, Neo4j, and Cockroach Labs

Digital transformation as we know it has come and passed. Companies that prepared for a digital-centric future are flourishing, but those who have been reluctant to change are now faced with serious challenges. Data infrastructure is the backbone of the digital world and its future lies with the technologies that can truly take advantage of all the resources available across the cloud. We take a look at the future of data infrastructure and its importance in the digital-centric world.

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