Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds, and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock, share their tips for understanding and combating churn.
You need sales to sell your product. Sales needs you to make a product they can sell. But on any given day, the sales and product team play by different rules. This episode reveals how collaboratively, teams can come together to effectively work toward scaling long-term business goals and achieve better results.
As your company grows, so does the focus on enterprise deals. Learn from Zendesk senior management about how to balance your needs and organization’s focus on enterprise wins to reach $1B in revenue without ever forgetting the importance of catering to your original customer base and extending those learnings into new market segments.
Nearly 60% of all custom apps are now built outside the IT department thanks to low code app development. As one of the early champions of “low-code”, Howie Liu, CEO and Co-Founder at Airtable, shares the lessons he’s learned building and scaling a company in an entirely new category.
In this quick guide, Johanna Ydergård, Head of Crowdsource @ Detectify, takes us into the mind of a hacker and shares how you can secure your company and users because a firewall just isn’t enough.
Between aggressive timelines and a lack of exposure to customers, the product management process is rife with challenges. Mistakes are bound to be made — we’re only human after all — but not all mistakes are created equal. In this session, Zendesk’s EVP of Product, Shawna Wolverton, will explore the top mistakes product teams tend to make, and how to anticipate and avoid common pitfalls when bringing a new product to market.
There are a lot of problems with calculating churn rates. Moreover, public companies don’t generally release churn rates. Thus we’re moving from a world of LTV/CAC and CAC payback period to a world of net dollar retention rates (NDRR). Learn what they are and how to calculate them correctly and how to the move RPO (remaining performance obligation) when it comes to multi-year deals.
Investment can create more problems than it solves and founders may trick themselves into thinking they have product market fit when they don’t. Michael Seibel, partner of Y Combinator and CEO of the YC startup accelerator program, will explore the top risks founders should be aware of after funding and his best tips on how to avoid them.
Digital transformation as we know it has come and passed. Companies that prepared for a digital-centric future are flourishing, but those who have been reluctant to change are now faced with serious challenges. Data infrastructure is the backbone of the digital world and its future lies with the technologies that can truly take advantage of all the resources available across the cloud. We take a look at the future of data infrastructure and its importance in the digital-centric world.
“You can just stand by the wall and be quiet, “I don’t agree, but I’m not getting involved.” And that’s the definition of privilege, ladies and gentlemen.” Join Molly Ford,…