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Blog Posts
Jason’s Takes on This Week’s 20VC: Loyalty Changed for Good, Agents Now Pick Your Vendors, and When to Take the $2 Billion
My cut of the episode where Dev Ittycheria, one week back as CEO of MongoDB, told me I was wrong about the biggest story of the week. Thursday’s recap covered all four of us. This is my side of it: ten decisions I’d make sooner after an hour with Harry, Rory, and Dev. #1. A…
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Blog Posts, Q&A
Dear SaaStr: What Are A Few Top Tips to Hiring The Right First VP of Sales?
Dear SaaStr: What Are A Few Top Tips to Hiring The Right First VP of Sales? Hiring a great first VP of Sales is one of the most critical decisions you’ll make as a founder. Get it right, and they’ll scale your revenue and team. Get it wrong, and you’ll lose a year. Or more….
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai, Scale
Atlassian’s Head of AI: We Bolted AI Onto 20+ Apps, Almost Didn’t Ship Chat, and Flipped Our Hiring Toward Juniors
Sherif Mansour has been at Atlassian for 17 years. He runs AI across the product portfolio and owns the product management craft, which means 450 PMs. Atlassian has more than 20 apps. Six were built in the gen AI era and the rest are years old. More than 5 million users now use those apps…
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SaaStr AI App of the Week: Remote. The $300M Payroll Platform Your AI Agent Can Run
Remote is a seven-year-old global payroll and employment platform based in Amsterdam. It leaned in early to making payroll (and more) for distributed and global teams work, and is one of the most trusted vendors in the space. Its payroll business has passed $300 million in ARR, growing more than 300% year over year, and…
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Blog Posts, Q&A
Dear SaaStr: When a VP Sales is Struggling, What Do They Start to Do That … They Shouldn’t?
Dear SaaStr: When a VP Sales is Struggling, What Do They Start to Do That … They Shouldn’t? Struggling in sales is tough, and you need to give your leadership some time and room to claw back to growth. But here are some signs … they won’t get there: "The #1 sign a CRO isn't…
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Blog Posts, Exit Strategy, Scale
It Takes 12 Years to IPO. Then Another 2-3 for Your VCs to Get Liquid. And Founders Can Generally Only Sell About ~4% a Year.
An IPO should be Plan A. It’s the best outcome for almost everyone on the cap table. But founders, employees and even a lot of VCs treat the IPO date as the liquidity date. For most of the cap table … most of the money comes years later. Start the clock at the first check…
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Blog Posts, Early, Growth
You’ll Know if That New VP is Going to Fail at the First Board Meeting. Here Are The Clear Tells.
When a new CRO / VP Sales shows up to the first board meeting and doesn't know: – The top accounts cold– The top deals in flight cold– Their team and leaders cold– The top deals at risk cold There's like 0% chance it will work out — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 28, 2026…
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Blog Posts, Q&A
Dear SaaStr: Should I Use an AI SDR Before I Have a Working Human SDR motion?
Dear SaaStr: Should I Use an AI SDR Before I Have a Working Human SDR motion? No. This is the single biggest mistake I see across all company stages, from $1M ARR startups to multi-billion-dollar public companies, and it will sink your AI SDR deployment. The Core Problem If outbound doesn’t work with humans, buying…
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Blog Posts
20VC x SaaStr with MongoDB’s Dev Ittycheria: OpenAI Reaccelerates to a $70B Run Rate, a CRO Jumps to a Direct Competitor, and Agents Start Picking Your Vendors
With Harry Stebbings, Jason Lemkin, Rory O’Driscoll, and special guest Dev Ittycheria, back in the CEO seat at MongoDB Dev Ittycheria joined us one week into his second run as CEO of MongoDB. CJ Desai stepped down on September 28, effective immediately, and the board named Dev interim President and CEO. Desai left to run…
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5 Interesting Things, Blog Posts, Scale
5 Interesting Learnings from Cloudflare at $2.8 Billion in Revenue: 36% Growth, a 20% Layoff, and a Stock at 50x Revenue
Cloudflare latest quarter reported of $696.1 million, up 36%, which annualizes to $2.8 billion. Three months earlier, it had cut more than 1,100 roles, about 20% of the company, and the stock dropped 23%. In Q2 growth accelerated, and the stock jumped 17% after hours. Four days later Cloudflare raised $2.5 billion at a 0%…
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Blog Posts, Growth, Hiring, Sales, Sales
Yes, Your CRO / VP of Sales Also Has to Be a Great Salesperson Themselves
A mistake many founders make is hiring a CRO / VP of Sales who has many strengths — but is not great at selling themselves per se. In fact, I’d say the majority of B2B CEOs make this mistake when they hire a CRO at they truly begin scaling. That seasoned CRO with the great…
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Blog Posts, Q&A
Dear SaaStr: What Should I Look For In My Very First Sales Rep?
Dear SaaStr: What Should I Look For In My Very First Sales Rep? The first thing to understand is that hiring your first sales rep is one of the most critical decisions you’ll make. It’s not just about finding someone who can sell—it’s about finding someone who can sell *your product* in the stage your…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
We Run Monaco, Agentforce and Artisan for Outbound. Why We Still Also Built Our Own “AI ABM” Tool for Our Top Accounts
At SaaStr AI we are aggressive users of AI outbound tools: Monaco runs cold outbound. It booked a meeting for us with the right buyer at Anthropic on Day 1. That says it all. Artisan runs warm outbound. It has for over a year and booked millions of closed won for us. It’s where we…
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Blog Posts, Growth, Sales
10 Crystal Clear Signs Your VP of Sales Just Isn’t Going to Work Out
"The #1 thing that undermines confidence in a CRO: Unexpected Bad News. A CRO should have real visibility into the new few months. They may come in a bit above or below plan. But there shouldn't be massive variances. If so, the plan was Hope-ium." pic.twitter.com/ASbOGcOQs1 — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 27, 2026 We’ve…
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Blog Posts, Career Growth & Advice, Early, Leadership, Q&A
Dear SaaStr: My Co-Founder is Threatening to Quit Unless I Give Him More Equity
Dear SaaStr: My Co-Founder is Threatening to Quit Unless I Give Him More Equity; what should I do? Generally, this is the last, best chance to fix things. Founder equity splits are a tough thing. What seems fair on Day 0 may seem less fair on Day 720. The one that seemed the weaker of…
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Popular Q&A
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.
Dear SaaStr: Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Dear SaaStr: Can an entrepreneur back out of a signed term sheet without damaging their reputation? In my experience — Yes, probably. As a founder, you can back out of a term sheet if something is off, or even if you just get another offer you prefer. There is a lot...