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Blog Posts, Early, Featured Videos, Growth, Product, Videos
3 Mistakes Product Teams Tend to Make (And How to Avoid Them) With Zendesk’s SVP Product
Between aggressive timelines and a lack of exposure to customers, the product management process is rife with challenges. Mistakes are bound to be made — we’re only human after all — but not all mistakes are created equal. In this session, Zendesk’s EVP of Product, Shawna Wolverton, will explore the top mistakes product teams tend to make, and how to anticipate and avoid common pitfalls when bringing a new product to market.
Blog Posts, Leadership, Q&A
The Real, Simple Reason SaaS Execs Get Fired
Q: What are some common reasons that CEOs and other top executives are fired? Ironically, it is rarely for missing the plan — at least at start-ups. Rather, execs and…
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Blog Posts, Hiring, Human Resources
At About $2m in ARR, Every Great Hire Will Be Accretive.
Who should you hire, with limited budget? A VP of Sales? A Director of Demand Gen? Or A Head of Product? The answer is Yes. A truly great hire is…
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Blog Posts, Engineering, Featured Podcasts, Other, Podcasts, Scale, Videos
How to Win When There are 1000 Players in Your Market
How do you compete in a tough marketplace with thousands of competitors? Join Adam Blitzer as he shares insights from launching a company in a crowded space.
![B2B SaaS Blog - Pick Up The [D**n] Phone](https://317xq71m28aj1nmtwnk3egnl-wpengine.netdna-ssl.com/wp-content/uploads/2018/06/mimirogers-300x159.jpg)
Blog Posts, Customer Success, Marketing, Sales
Pick Up The Phone. Answer the Chat. Be Present.
If your competition doesn't offer phone support, But you do … Watch your NPS eclipse theirs, all things being equal. Isn't that worth a few bucks? — Jason ✨BeKind✨ Lemkin…
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Blog Posts, Growth
What’s Your Moat?
A few years back, we did an extra “Day 0” AMA session at SaaStr Annual with Christoph Janz of Point 9 Capital and several hundred founders came. One asked what…
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Blog Posts, Other, Sponsored Posts
You’re Holding Your Business Back If You’re Not Automating These 5 Processes
Whether you just scored your Series A or are about to go public, there’s no reason to waste precious capital on tasks that could be automated.
Blog Posts, Career Growth & Advice, Leadership
I’m Tired of Running My Successful Start-up After X Years. What Should I Do?
Some founders just quit,Even once they have something. You can tell themYou can help themYou can hug themYou can fund them But sometimes, It’s just been too hard. Find someone…
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Blog Posts, SaaStr Events, SaaStr News
SaaStr Scale Roundtables: Real Time Engagement = Real Time Value
On December 8-9, 20,000+ of the best revenue leaders from marketing, sales, customer success and product will come together to share their best practices. Learn how to connect with them via live roundtables and deep dives from SaaS experts.
Blog Posts, Early, Sales, Sales
5+ Basic Tips to Assigning Leads to Your First Sales Reps
Some of the ideas in this post are … basic. So forgive me. But I’m going to include some of them as I’ve noticed that as SaaS explodes, more and…
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Blog Posts, Early, Q&A
Why Sales is a Tough Job
Q: Why are sales jobs the worst? Here’s why sales is tough: You can’t hide — at least not for long. At some point, you have to put real points on…
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Blog Posts, Career Growth & Advice, Early, Leadership
It Takes at Least 7 Years in SaaS: Can You Do The Time?
We’ve been 9 years on this one… but now it’s working https://t.co/3ItgEdZCR7 — Mariano Suarez-Battan (@batmelon) August 26, 2020 I was recently at a dinner with a founder of…
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Blog Posts, Growth
10 Simple Tips to Do Better This Quarter — With The Leads You Already Have
SImple tips to Do Better in Q4 With What You Already Have: – Drive Down Churn– Drive Up NPS– Be More Grateful– Zoom with 10 Customers a Week– Promote Your…
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Blog Posts, Engineering, Featured Podcasts, Other, Podcasts, Scale, Videos
Growing Product and Engineering Orgs from Zero to IPO with Twitter and Redpoint Ventures
Nick Caldwell has built and grown product and engineering organizations at PowerBI (0 to 300 engineers), Reddit (500M MAU) and Looker ($2.7B sale to Google). Nick will share 5 big lessons he’s learned along the way that you can use as you build your company’s product and engineering functions from its earliest days to its largest successes.
Blog Posts
Top 10 SaaStr Videos of the Week with Hubspot, Dave Kellogg, Gainsight, WP Engine, Github, Y Combinator and More
With literally 100s of incredible SaaStr sessions and videos uploaded since Covid hit, it’s time to catch up on the Best SaaStr Sessions! What are The Top 10 This week?…
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Popular Q&A
The 3 Types of Day 1 Pricing: Low End of Normal. Identical. And Anchor High.
Q:Â As an entrepreneur starting out, is it better to overprice your product or underprice it? For most of us, as we build up our confidence, the best initial pricing strategy to start is the Low End of Normal. Why? It creates the least friction. And you want the least...
7+ Tips On How To Build Your First Sales Team
Q: How do you structure a sales team when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your first rep...
Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Can an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly around VCs backing out, not founders. But here’s the thing — term sheet are term sheets....
The Playbook to Scaling Your Team in Hypergrowth with Flexport CRO Ben Braverman (Video + Transcript)
Ben Braverman explains how Flexport entered a competitive market with a unique model and continues to grow. Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success,...
Defining Your Customer Journey From Prospect to Champion with Sage People SVP Kathy Lord (Video + Transcript)
Creating champions requires detailed focus on the journey. Kathy Lord, SVP of Sage People explains how asking hard questions, embracing feedback and making personal connections with your customers can move the sales journey from prospect to champion. Want to see more...
15+ Due Diligence Questions You Really Should Be Asking Every VC You Meet
Q: What is the proper way to do due diligence on a VC firm? Here are the things IMHO and IME that are most important. First, if you want to do it right, you should diligence both (1) the firm and (2) the individual partner leading the deal. Importantly, these days,...
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