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Blog Posts, Fundraising, Q&AVC Firms Are Still Open For Business. Just Assume It Takes 2x Longer and Is 2x Harder.
Q: Which VC firms are still reviewing fundable deals during the Covid-19 quarantine? Almost every VC firm is reviewing deals. The question is what are they doing about them. We…
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Blog Posts, Company CultureHow You and Team May Feel Around May 15 or So
Everyone’s gone into War Mode of some sort. If you are one of the SaaS companies that is “benefitting” from the current crazy environment, you’re overloaded. If you are one…
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Blog Posts, CompensationWhy Do Some People Consider Venture Capital a “Young Person’s Game”?
Because it takes so, so long to make money from it. At least from very early-stage investing. So while not a young person’s game per se, it really helps to…
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Blog Posts, SaaStr EventsRegister NOW for SaaStr Summit with CEOs and CXOs of Slack, Zuora, G2, Pendo, TripActions, Greenhouse + More! (It’s Free)
SaaStr Summit: Bridging the Gap is our first all-day digital event on April 22. We will continue to roll-out speakers, all sharing how to bridge the gap, but we already have…
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Blog PostsTop Cloud Stories of The Week: April 4, 2020
What have the 320,000+ readers of Cloud Daily on Quora been reading this week? Here are the top stories of the week if you want to catch up: #1: “SoftBank Abandons $3…
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Blog Posts, Company CultureIs This The Beginning of the End of the Bay Area as The Global HQ of SaaS?
Things are so crazy right now, and beyond that, the pace of change is almost incomprehensible. Zoom has grown 20x in usage in a little more than a month. But at the same time,…
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Blog Posts, Sponsored Posts5 Free and Discounted SaaS Tools to Get You Through Coronavirus
If you’re feeling the weight of being cloistered in your homes for several weeks now, have no fear: Team SaaStr has compiled a list of five great tools that you…
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Blog Posts, Hiring, Human Resources, LeadershipIf You Have to Cut — 5+ Thoughts On Where
Q: Based on what is going on in the world right now (coronavirus), is this the right time to ask businesses to outsource? Should I keep my cold calling team?…
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Blog Posts, Early, Human Resources, LeadershipAs a CEO of a Startup, Is It Normal to Argue With Your Co-founder Early On?
Q: As a CEO of a Startup, Is It Normal to Argue With Your Co-founder Early On? It is common. It is not IME normal. I’ve had 2 incredible co-founder…
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Blog Posts, Customer Success, Q&AA Pause is Better Than a Cancel. And A Downgrade is Not Churn.
Many of you will come under a lot of pressure these days to pause accounts, to downgrade accounts, and more. It’s challenging almost everywhere. And even where it isn’t, there…
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Blog Posts, Early, Q&A, Sales, SalesGreat Salespeople Are Made, Not Born. But It Does Help to Start Early.
Q: Are great salespeople born or made? I think they are made in SaaS — but made early. By that, I mean the best SaaS professionals and managers I know have…
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When a VC Investment Fails, Does That Mean It Was a Bad Investment? Probably Not
With venture capital investments that fail, is the problem most often with the entrepreneur or was it a bad investment by the VC? There often is no problem. The earlier stage…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, Q&AWhat To Do When A Customer Wants to Cancel A Contract
In today’s crazy world, more and more vendors are seeing customers that want to cancel annual or longer contracts. What should you do? The simple answer “of course” is that…
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Blog Posts, Customer Success, Growth, Leadership, Marketing, SaaStr Events, Sales, VideosThe Playbook to Running Growth Experiments at Scale with Growth Ex Machina Founder Guillaume Cabane (Video + Transcript)
Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth…
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Blog Posts, Customer Success, Customer Success, Q&A11 Tips to Build Stronger Relationships with Customers
Q: How do you build strong relationships with customers? A few simple ideas: A formal review call 30–60–90 days in. Led by CEO if it’s a key customer. Pick a…
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Popular Q&A
Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Can an entrepreneur back out of a signed term sheet without damaging his/her reputation? I’m going to say Yes, probably. There is a lot of drama around broken term sheets. Mostly around VCs backing out, not founders. But here’s the thing — term sheet are term sheets....
The Playbook to Scaling Your Team in Hypergrowth with Flexport CRO Ben Braverman (Video + Transcript)
Ben Braverman explains how Flexport entered a competitive market with a unique model and continues to grow. Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success,...
Defining Your Customer Journey From Prospect to Champion with Sage People SVP Kathy Lord (Video + Transcript)
Creating champions requires detailed focus on the journey. Kathy Lord, SVP of Sage People explains how asking hard questions, embracing feedback and making personal connections with your customers can move the sales journey from prospect to champion. Want to see more...
15+ Due Diligence Questions You Really Should Be Asking Every VC You Meet
Q: What is the proper way to do due diligence on a VC firm? Here are the things IMHO and IME that are most important. First, if you want to do it right, you should diligence both (1) the firm and (2) the individual partner leading the deal. Importantly, these days,...
SaaStr Podcasts for the Week with SocialChorus, Trello, Gremlin, Terminal, Guild Education, Gitlab, and Pleo — November 15, 2019
Ep. 282: Michael Pryor, Co-Founder & CEO @ Trello, now Head of Trello Product with Atlassian following their recent acquisition. Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds...
The Average SaaS Unicorn Raises $370,000,000. And Bootstrapping is Rare.
We were recently asked: Q: Are there any examples of a unicorn startup that was bootstrapped? Of course the answer is yes. But I didn't have a sense of how many, and how the data might look. So I fired up the 2019 Forbes Cloud 100, which isn't all private unicorns by...
