Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments? Yes, in the end, you have to be willing to switch off the platform. But do it gracefully, with respect. Do it the same exact way you’d want to be treated if you were a customer. The key is...
Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In many ways, this is the question of the day. So many SaaS companies, faced with slower growth, are moving CS in particular in to the sales department, trying to get more growth from the...
How do you leverage your customer success team to drive revenue growth? Hook’s Head of Customer, Natasha Evans, discusses 3 things to fuel revenue growth.
Head of Sales & Success for EMEA and Head of Strategic Sales for EMEA, share Canva’s journey from PLG to Enterprise, strategies to navigate the PLG trap.
Dear SaaStr: How Do We Close Bigger Deals in SaaS? If you already have a few bigger deals under your belt, but most are smaller … a few higher-level suggestions: #1. Hire a Very Good VP of Sales that has sold at your “high end” price point. They will be much better...
Many of you will come under a lot of pressure these days to pause accounts, to downgrade accounts, and more. Even Marc Benioff, CEO of Salesforce, said they are still seeing intense downgrade pressure today. Even at Salesforce. And many of you are pushing back when...
Rebecca Lynn General Partner at Canvas Ventures and Jake Heller CEO at Casetext, share the top 10 questions every SaaS founder needs to ask their customers.
Some are reporting Google may buy SaaS security leader Wiz for over $20 Billion — just a little over 4 years after founding! That would be a record. Whatever happens, Wiz’s growth is already a record to $100m, to $350m ARR … and beyond. It may...
Dear SaaStr: How much should an entrepreneur worry about competition in an early-stage startup? You are going to obsess about competition. You won’t be able to help it. And mostly, it’s healthy. Founders that arrogantly dismiss the competition as “stupid”...
Thoropass CRO Bryan Caplin and Head of Demand Generation Jenna Keegan share when you should move upmarket and 5 tips for how to move upmarket successfully.