Blog Posts, Customer Success, Early, Growth
As part of our 5 Interesting Learning series we’ve had a chance to do a deep dive on many leaders selling to SMBs in whole or in part, from Zendesk…
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Blog Posts, Customer Success, Growth
You think your Big Co Customers are old & established,And you are new & tiny Yes it's true But as the years go by, you'll still be thereAnd your champions…
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Blog Posts, Customer Success, Early, Product, Sales
Secret trick so many founders resist: * Integrate with your competitors* Open your API to your competitors* Make it easy for your customers buy both you and a competitor together…
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Blog Posts, Customer Success, Customer Success
There’s a lot to talk about in customer success about churn, and about upsells. Together, they are one of the most critical topics in recurring revenue business models. To all that, I…
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Growth, Leadership, Podcasts, Scale, Videos
Tim Kopp, CEO and executive chairman of Terminus shares how net retention revenue fueled their growth and recent series C funding.
Blog Posts, Career Growth & Advice, Customer Success
Ah, who should Customer Success report to? It’s not super simple. There are generally 3 options in the early and middle days: CEO VP of Sales (once you have one)…
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Growth, Podcasts, Scale, Videos
Naomi Rozenfeld, VP of Revenue at Wix Answers shares how to execute a winning self-service strategy, including when to launch, cross-functional implications, and how to find the right balance between self-service and customer support.
Blog Posts, Customer Success, Growth, Scale
During our recent catch-up with Salesloft CEO Kyle Porter after their $1.1 Billion funding round, Kyle chatted about his latest learnings from fundraising. The top one was that pre-IPO investors…
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Blog Posts, Customer Success, Sponsored Posts
With new client onboarding, it’s hard to overcome a bad first impression. Here are five ways to improve your client onboarding process and make customers for life.
Blog Posts, Customer Success, Customer Success, Growth, Sales
In theory, many things can kill a SaaS startup after $4m-$5m ARR In practice, quitting is the only thing In theory, many things can stop a SaaS startup after $4m-$5m…
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Blog Posts, Customer Success, Customer Success, Q&A
Q: How do you build strong relationships with customers? A few simple ideas: A formal review call 30–60–90 days in. Led by CEO if it’s a key customer. Pick a…
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Growth, Podcasts, Scale, Videos
Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds, and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock, share their tips for understanding and combating churn.
Blog Posts, Customer Success, Customer Success, Featured Videos, Growth, Scale, Videos
Churn is inevitable, no matter what you do. In this guide, expert Carl Gold of Zuora, explains how to fight churn with data in SaaS.
Blog Posts, Customer Success
There’s a lot of Internet advice that makes a lot of sense, but not necessarily in SaaS. Somewhat bad advice that entrepreneurs share again and again, without having really tested…
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Blog Posts, Customer Success
“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks…
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