Customer Success, Podcasts
Ep. #429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000 companies and offers a helpful framework to re-evaluate your retention strategy and increase…
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Blog Posts, Customer Success, Customer Success, Growth
And, the one thing better than exceptional support, is exceptional support that's included free in your subscription. Not many people know this, but that's a secret HubSpot moat. Something the…
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Blog Posts, Customer Success, Featured Podcasts, Featured Videos, Podcasts, Scale, Videos
Focusing on Customer Success is key to scaling. Together, the leaders of Totango and Zoom explore how to scale customer relationships for hyper scale.
Customer Success, Marketing, Q&A
There may come a time, or two, in your company when you just don’t know what to do. When: You aren’t growing fast enough. and/or The competition seems to be…
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Customer Success, Customer Success, Podcasts, Sales
Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers…
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Blog Posts, Customer Success, Engineering, Featured Videos, Hiring, Leadership, SaaS Product Pricing, SaaStr Events, Videos
We’re so excited to have Olivier Pomel, CEO and co-founder of Datadog, back at SaaStr Annual 2021 Sep 26-28 in the SF Bay Area!! Datadog has rocketed to a $28B+ leader…
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Blog Posts, Customer Success, Growth, Sales
As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our favorite classic sessions. (And grab…
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Customer Success, Customer Success, Early, Hiring, Q&A
Q: Dear SaaStr: Who Should I Hire First to Get My Customer Success Function Going? It’s easy — these days. Just hire a veteran. I don’t mean a true VP…
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Blog Posts, Customer Success, Growth
120% NRR: Your revenue doubles in 5 years even with no new customers 110% NRR: Your revenue doubles in 8 years even with no new customers 100% NRR: Your revenue…
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Blog Posts, Customer Success, Early, Q&A, Sales
Q: What did you give to your first customer of your business? Everything I could. I did 24×7 support myself. I slept with a laptop next to my bed so…
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Blog Posts, Customer Success, Q&A
Q: What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. But I’d think…
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Blog Posts, Customer Success, Early, Growth
120% NRR: Your revenue doubles in 5 years even with no new customers 110% NRR: Your revenue doubles in 8 years even with no new customers 100% NRR: Your revenue…
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Blog Posts, Customer Success, Growth
You think your Big Co Customers are old & established,And you are new & tiny Yes it's true But as the years go by, you'll still be thereAnd your champions…
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Blog Posts, Customer Success, Early, Product, Sales
Secret trick so many founders resist: * Integrate with your competitors* Open your API to your competitors* Make it easy for your customers buy both you and a competitor together…
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Blog Posts, Customer Success, Customer Success
There’s a lot to talk about in customer success about churn, and about upsells. Together, they are one of the most critical topics in recurring revenue business models. To all that, I…
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