Blog Posts, Customer Success, Marketing, SaaStr Events, Sales, Sales, Videos
In the run up to SaaStr Europa 2022 in Barcelona on June 7-8, we’re taking a look at some of the top all-time SaaStr Europa sessions. In 2019, Eric Rea, CEO…
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Blog Posts, Customer Success, Growth
Ok, this may seem like an odd post on SaaStr. We’ve talked for 10 years about the power of compounding, recurring revenue. Even back when it wasn’t really understood well. …
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Featured Videos, Leadership, Marketing, SaaStr Events, Scale, Videos
In the run up to SaaStr Europa 2022 in Barcelona on June 7-8, we’re taking a look at some of the top all-time SaaStr Europa sessions. In 2019, Egnyte Co-Founder Rajesh…
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Blog Posts, Customer Success, Engineering, Featured Videos, Hiring, Leadership, SaaS Product Pricing, SaaStr Events, Videos
In the run up to SaaStr Europa 2022 in Barcelona on June 7-8, we’re taking a look at some of the top all-time SaaStr Europa sessions. Olivier Pomel, CEO and…
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![B2B SaaS Blog - Pick Up The [D**n] Phone](https://317xq71m28aj1nmtwnk3egnl-wpengine.netdna-ssl.com/wp-content/uploads/2018/06/mimirogers-300x159.jpg)
Blog Posts, Customer Success, Marketing, Sales
B2B companies, ACV $20k: “We can’t afford to pick up the phone or respond to chat in real-time” B2C companies at $150 price point: “We answer every call and chat…
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Blog Posts, Customer Success, Customer Success, Growth, Q&A
Q: What were the signs you missed before you lost a major customer? I remember the first time I lost a six-figure customer. It was a surprise: They used the…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, Q&A
Hopefully, 100% of your customers love you. But as time goes on, you’ll oversell a few deals. Or not quite deliver in some fashion. Or fail to deploy in others….
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Marketing, Marketing, Podcasts, Product, Videos
Maya Colato, Vice President of Customer Experience at Mapistry, outlines how you can build a successful Customer Advisory Board.
Blog Posts, Customer Success, Early, Featured Posts, Marketing
How much do you talk about Customer Marketing? Be honest. It’s the #1 thing SaaS companies do the least of, that they should be doing far more of. It gets almost completely…
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Podcasts, Videos
Nick Mehta, CEO at Gainsight, discusses ten ways customer success is changing and how you can help your business catch up if you’re still a bit behind.
Blog Posts, Customer Success, Customer Success
It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is. I started to track activation…
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Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Marketing, Marketing, Metrics, Podcasts, Videos
Gorgias CEO Romain Lapeyre shares advice on how to use data to acquire more customers and increase ARR.
Blog Posts, Customer Success, Customer Success, Featured Videos, Podcasts, Product, Videos
Whether your SaaS business has two clients or two thousand, the leaders of Dataiku guide you to giving them the best customer experience possible.
Blog Posts, Customer Success, Customer Success, Growth
The other day, I had an experience I’ve never had in 14 years of building and buying SaaS: I became That Angry Customer. Really, an Angry Ex-Customer. I don’t have…
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Blog Posts, Customer Success, Growth, Sales
On both SaaStr University and Twitter, we had 30+ founders, CEOs and execs share their top, tough learnings from losing one of their top customers. There are some great teachable…
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