Blog Posts, Customer Success, Customer Success, Sales, SalesJust a few years ago, as the next generation of SaaS companies were beginning to scale, the idea of building a Big or Biggish SaaS Company using Silos-in-the-Enterprise was all…
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Company Culture, Customer Success, Customer Success, Featured Podcasts, Hiring, Podcasts, Sales Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses….
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Blog Posts, Customer Success, Customer Success, GrowthThe other day, I had an experience I’ve never had in 14 years of building and buying SaaS: I became That Angry Customer. Really, an Angry Ex-Customer. I don’t have…
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Blog Posts, Customer Success, Marketing, SaaStr Events, Sales, Sales, VideosEric Rea, CEO of Podium shares how he grew the company he launched from his spare bedroom into one of the fastest-growing SaaS companies in the country. Want to see…
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Blog Posts, Customer Success, Growth, Sales, SalesAs you begin to scale and add a sales team, you’ll encounter more and more drama with “bad” customers. These so called “bad” customers from a sales team perspective will…
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Customer Success, Customer Success, Featured Podcasts, Marketing, Marketing, Metrics, Podcasts, Sales Ep.264: Allison Pickens is the COO @ Gainsight, the company that provides everything you need to turn your customers into your biggest growth engine. To date…
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Company Culture, Customer Success, Customer Success, Exit, Featured Podcasts, Hiring, Leadership, Podcasts Ep. 262: Jon Herstein is the Chief Customer Officer at Box, the company that provides one platform for secure content management, workflow and collaboration. Prior to…
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Blog Posts, Customer Success, Customer Success, Growth, Q&AI remember the first time I lost a six figure customer. It was a surprise: They used the product every day, and constantly. They had done a case study for…
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Blog Posts, Customer Success, Customer Success, Early, Q&AHow do you handle B2B customers who want a refund on an annual subscription because they didn’t realize that their credit card would get charged again a year later? You…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Exit, Featured Videos, Leadership, SaaStr Events, VideosDropbox Chief Customer Officer Yamini Rangan draws on 20 years of experience to challenge five common misconceptions about SaaS success. From beating the competition to over (or under) relying on…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Featured Videos, Leadership, Marketing, SaaStr Events, Scale, VideosThe SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to…
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Blog Posts, Customer Success, Customer Success, Growth, Q&AIn SaaS, they all have top-tier net revenue retention. Even, and even especially, if their customers are SMBs (which churn at a higher rate): PagerDuty, 139% net revenue retention. 5…
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Blog Posts, Customer Success, Customer Success, Fundraising, Growth, Hiring, ProductRecently on LinkedIn and Twitter I put together a list of things that later, once you are successful, even very successful, you’ll regret. It got a lot of engagement from…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Growth, SaaStr Events, VideosGillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. In this session Gillian will walk you through how to build a…
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Blog Posts, Career Growth & Advice, Customer Success, Customer Success, Exit, Featured Videos, Leadership, Marketing, SaaStr Events, VideosCustomer expectations are at an all-time high, making it more and more difficult for companies to please them. Companies who understand their customers well are the ones who rise to…
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