Blog Posts, Customer Success, Customer Success, GrowthThe other day I had a whiplash moment as a customer of a Unicorn SaaS company. I had a large problem with a piece of software with a lot of…
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Blog Posts, Customer Success, Q&AQ: What are the most effective ways of increasing SaaS activation rates? In the early and middle days in customer success, we tend to talk about several core goals and…
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Customer Success, Customer Success, Fundraising, Podcasts Ep. 301: Dimitri Sirota is the Founder & CEO @ BigID, the startup that provides advanced data discovery and intelligence for the data centre and cloud….
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Customer Success, Customer Success, Metrics, Podcasts, Sales, Sales Ep. 294: The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong….
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Customer Success, Customer Success, International Expansion, Podcasts, Sales, Sales Ep. 284: Travis Bryant is Partner for Founder Experience @ Redpoint Ventures, the venture fund with a portfolio including the likes of Stripe, Netflix,…
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Blog Posts, Customer Success, Customer Success, Growth, SaaS Product Pricing, SaaStr Events, VideosWebPT achieved 30% market share and transformed an entire vertical with a purpose-built solution in a tech-averse industry. In this session, hear from three women who founded, funded and are…
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Company Culture, Customer Success, Customer Success, Featured Podcasts, Hiring, Leadership, Marketing, Podcasts, SaaS Product Pricing, Sales, Sales Ep. 278: Krish Subramanian is the Founder & CEO @ Chargebee, the startup that lets you go beyond billing, payments and recurring invoices —…
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Company Culture, Customer Success, Customer Success, Featured Podcasts, Hiring, Marketing, Podcasts, SaaS Product Pricing, Sales, Sales Ep. 276: Liat Bycel is VP of Customer Engagement @ Airtable, the startup that works like a spreadsheet but gives you the power to organise…
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Blog Posts, Company Culture, Customer Success, Growth, Leadership, Marketing, Marketing, Metrics, SaaS Product Pricing, SaaStr Events, VideosWork smarter, not harder. Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join…
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Blog Posts, Customer Success, Customer Success, Sales, SalesJust a few years ago, as the next generation of SaaS companies were beginning to scale, the idea of building a Big or Biggish SaaS Company using Silos-in-the-Enterprise was all…
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Company Culture, Customer Success, Customer Success, Hiring, Podcasts, Sales Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses….
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Blog Posts, Customer Success, Customer Success, GrowthThe other day, I had an experience I’ve never had in 14 years of building and buying SaaS: I became That Angry Customer. Really, an Angry Ex-Customer. I don’t have…
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Blog Posts, Customer Success, Marketing, SaaStr Events, Sales, Sales, VideosEric Rea, CEO of Podium shares how he grew the company he launched from his spare bedroom into one of the fastest-growing SaaS companies in the country. Want to see…
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Blog Posts, Customer Success, Growth, Sales, SalesAs you begin to scale and add a sales team, you’ll encounter more and more drama with “bad” customers. These so called “bad” customers from a sales team perspective will…
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Customer Success, Customer Success, Marketing, Marketing, Metrics, Podcasts, Sales Ep.264: Allison Pickens is the COO @ Gainsight, the company that provides everything you need to turn your customers into your biggest growth engine. To date…
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