SaaStr Academy

Featured Podcasts

Blog Posts, Customer Success, Customer Success, Featured Podcasts, Featured Videos, Growth, Podcasts, Scale, Videos

10 Rules for Defining Churn with ForgeRock and Solarwinds

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds, and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock, share their tips for understanding and combating churn. 

scaling to 1 billion Blog Posts, Featured Podcasts, Featured Videos, Growth, Podcasts, Sales, Scale, Videos

The Secret Sauce to Scaling to $1B with Zendesk

As your company grows, so does the focus on enterprise deals. Learn from Zendesk senior management about how to balance your needs and organization’s focus on enterprise wins to reach $1B in revenue without ever forgetting the importance of catering to your original customer base and extending those learnings into new market segments.

Blog Posts, Engineering, Featured Podcasts, Other, Podcasts, Scale, Videos

Growing Product and Engineering Orgs from Zero to IPO with Twitter and Redpoint Ventures

Nick Caldwell has built and grown product and engineering organizations at PowerBI (0 to 300 engineers), Reddit (500M MAU) and Looker ($2.7B sale to Google). Nick will share 5 big lessons he’s learned along the way that you can use as you build your company’s product and engineering functions from its earliest days to its largest successes.

Blog Posts, Early, Featured Podcasts, Featured Videos, Fundraising, Growth, Videos

Churn is Dead. Long Live Net Dollar Retention Rate

There are a lot of problems with calculating churn rates. Moreover, public companies don’t generally release churn rates. Thus we’re moving from a world of LTV/CAC and CAC payback period to a world of net dollar retention rates (NDRR). Learn what they are and how to calculate them correctly and how to the move RPO (remaining performance obligation) when it comes to multi-year deals.

Blog Posts, Early, Featured Podcasts, Featured Videos, Fundraising, Growth, Videos

5 Things that Kill Startups with Y Combinator

Investment can create more problems than it solves and founders may trick themselves into thinking they have product market fit when they don’t. Michael Seibel, partner of Y Combinator and CEO of the YC startup accelerator program, will explore the top risks founders should be aware of after funding and his best tips on how to avoid them.

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