Blog Posts, Growth, Hiring, Human Resources, Marketing, Metrics
If you want to hit the plan for Q1'22, You need to be hiring all the sales reps you'll need then … Now — Jason ✨BeKind✨ Lemkin ⚫️ (@jasonlk) September…
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Blog Posts, Early, Growth, Metrics, SaaS Product Pricing, Sales
We’ve talked quite a bit about the pros and many cons of raising prices on existing customers on SaaStr. Our general view, and experience, is that until you are fairly…
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Blog Posts, Marketing, Metrics
It’s too long if you are bootstrapped (you don’t have a year) and too short if funded and NRR > 100% — Jason ✨BeKind✨ Lemkin ⚫️ (@jasonlk) August 19, 2021…
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Blog Posts, Growth, Marketing, Marketing, Metrics, Q&A
Q: I have a SaaS startup. I feel my marketing team does not make enough efforts. Should I fire the team? No … take that concern and energy and instead…
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Growth, Hiring, Human Resources, Metrics, Q&A
Q: At what stage should SaaS founders fully stop being individual contributors? I’ve come up with 2 rough rules here to avoid stalling out: Try to have a complete 1.0…
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Blog Posts, Metrics, Q&A
Q: As a SaaS company should you include professional services in your ARR number? Include professional services in your total revenue run rate. But — break it out. Here’s a…
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Blog Posts, Early, Metrics, Q&A
Q: How can the CEO/COO inspire/organize employees to work harder? First, let’s be clear here. Working “harder” doesn’t work. Working better does. Maximizing the high-quality productivity of your team —…
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Blog Posts, Early, Metrics, Sales
Q: What are some tricks software companies use to manipulate churn metrics? “Churn” is a surprisingly imprecise term. Some ways SaaS companies “manipulate” churn, which may be 100% legitimate in…
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Blog Posts, Career Growth & Advice, Company Culture, Hiring, Leadership, Marketing, Marketing, Metrics, Product, SaaStr Events, Videos
As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our favorite classic sessions. (And…
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Blog Posts, Early, Fundraising, Leadership, Metrics
The hardest investment rounds to price are seed rounds. They’re incredibly situationally dependent: A founder that sold her last company for $400m or IPO’d might be able to raise a…
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Blog Posts, Customer Success, Marketing, Metrics
Everyone in SaaS talks about CLTV (or LTV, same thing). The lifetime value of your customer. You can see a great detailed analysis of how to calculate it here. And…
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Blog Posts, Early, Metrics, Product, Q&A
Q: What core SaaS metrics should we obsess about? Beyond MRR growth + managing the burn rate — which really are all that matters … you should obsess over improving…
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Blog Posts, Growth, Metrics
There’s a metric the very top founders track quietly, but ruthlessly, that I find other founders either don’t track, or sort of hide from. That’s % of marketshare. And importantly,…
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Blog Posts, Fundraising, Growth, Metrics
Your VCs aren’t the boss. They should work for you. You don’t need to do what they say, or have pre-pre-board meetings if you don’t want to. But … many,…
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Blog Posts, Customer Success, Marketing, Metrics
Churn is a paramount topic in SaaS, as we all know. If every dollar of ARR is worth $6+ in the long term, including upsells and second order revenue ……
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