Compensation, Customer Success, Leadership, Metrics, Podcasts, SalesWelcome to Episode 179! Dave Kellogg is the CEO @ Host Analytics, the leader in cloud-based enterprise performance management (EPM). Previously, Dave was SVP/GM of Service Cloud at Salesforce and CEO…
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Career Growth & Advice, Early, Fundraising, Leadership, Metrics, Q&ATwo things to think about when meeting with later stage investors (and Vista is the best of all of them in SaaS): They’ll meet with everyone in the space. So…
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Career Growth & Advice, Growth, Leadership, Metrics, Q&AInclude everything in your Revenue; and Include only recurring contracts/revenue in your MRR. It’s really that simple. Everything that brings in a dollar this month is revenue for this month….
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Career Growth & Advice, Growth, Leadership, Metrics, PodcastsWelcome to Episode 166! Clate Mask is the CEO of Infusionsoft, the leading cloud-based CRM platform for growth-minded small businesses, with more than 145,000 users worldwide. Under Clate’s leadership, InfusionSoft…
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Blog Posts, Growth, Leadership, MetricsPost written by, Clayton Whitfield, Chief Customer Officer, SaaSOptics Sometimes in life, making ends meet is the only option. We’ve all faced situations where doing the thing that is “good…
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Customer Success, Growth, Metrics, Product, Q&AThey care about having a senior level executive’s problems solved. Especially, at the most senior levels. Workday solves the problems for the CFO and SVP HR. Salesforce solves the problems…
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Blog Posts, Featured Posts, Fundraising, Marketing Strategy, MetricsIn some ways, the “local maximum” for SaaS companies was 2015. Valuations as a multiple of revenues, both for public companies and startups, peaked back then. But revenues didn’t peak….
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Company Culture, Early, Metrics, Q&A, Sales, Sales StrategyThe simple process you need to add is an “SLA”. You need to take away leads, and also opportunities, if they are not followed up with in a prompt fashion….
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Blog Posts, Company Culture, Growth, Metrics, Sales, Sales StrategyHopefully you are closing the year out strong. Even if you are coming up a bit short, there’s one thing I do know. If you have a good sales team,…
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Growth, Metrics, Q&A, Sales, Sales StrategyIt’s “simple”: Set clear, quantitative goals to drive NPS/CSAT up each quarter; and Visit all your top customers, as many as you can, in person. If you make it a…
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Company Culture, Engineering, Metrics, VideosIn this session, Sean Wester, VP Product Marketing at Salesloft, moderates an in-depth discussion with Rob Forman, Co-founder at Salesloft, and David Cancel, CEO at Drift, about how you can…
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Growth, Metrics, SaaS Product Pricing, Sales, VideosHow do you successfully transition from a freemium model to serving enterprise clients? For Karl Sun, CEO of Lucid Chart, and Dan Cook, VP Sales of Lucid Chart, they had…
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Customer Success, Growth, Metrics, Product, Q&AGenerally speaking, look to applications that (x) sell to SMBs — especially very small businesses and individuals — and (y) are successful. SaaS products purchased by individuals cannot incur any…
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Blog Posts, Growth, Marketing, Metrics[Note: we’ve updated this post from the prior edition.] So I know you’re gearing up for a big year end push now, and that you’ll crush it in Q4. More…
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Hiring, Metrics, Sales, VideosCongratulations, you’ve managed to get to $1 million in ARR! That’s a huge accomplishment, but now you’re looking to the future. How exactly do you build a sales operations engine…
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