Getting customer success right is one of the most powerful levers in SaaS:

Unsurprisingly, sessions focused on SaaS customer success were once again very popular at SaaStr Annual 2021. 

If you could not attend SaaStr Annual 2021 – to avoid missing out in the future, sign-up up for our SaaStr newsletter – here are just five of the customer success talks from the conference. 

Customer Success SaaStr Session #1: “Mastermind Masterclass: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success with Gainsight’s CEO”

Presented By: Nick Mehta – CEO – Gainsight – @nrmehta


Intriguing Session Slides: 


Customer Success SaaStr Session #2: “From the Desk of Active Campaign: The Not-talked-about Secret to Hypergrowth: Acceleration through Customer Experience”

Presented By: Maria Pergolino – CMO – ActiveCampaign – @inboundmarketer


Intriguing Session Slides: 

The disciplines of “customer experience” and “customer success” – especially for products like ActiveCampaign with broad horizontal markets and large customer bases – are blending. 


Customer Success SaaStr Session #3: “Secrets to Driving Customer Success with Human-centric Design with Freshworks’ VP”

Presented By: Mukesh Mirchandani – Vice President, Global Field Solution Engineering – Freshworks


Intriguing Session Slides:


Customer Success SaaStr Session #4: “The Top Customer Metrics For Your Board and Investors and How To Nail Them”

Presented By: You Mon Tsang – Founder and CEO – Churnzero – @youmon 

Video: Since this was an intimate mentorship session, we did not record a video of You Mon’s talk. Our mentorship and Braindate sessions hosted by prominent executives are yet another reason to attend SaaStr in-person – sign-up up for our SaaStr newsletter so you don’t miss out.   

Intriguing Session Slides:


Customer Success SaaStr Session #5: “How to Perfect the Customer Journey from Marketing to Sales to CS with Pilot’s CEO and CRO”

Presented By: 
Waseem Daher – CEO Pilot – @waseem
Chloe Stewart – CRO Pilot


In the comments below, let us know what SaaS Customer Success experts you want to speak at SaaStr? 

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