What are simple hacks that salespeople use to confuse customers?

Well I’m not sure confusing customers so that they buy works, but the one tactic that does is FUD.

Fear, Uncertainty and Doubt

It’s the process of finding weakness in your competitors, and exaggerating and maybe even a few lies about them to try to knock them out of a competitive sales process.

In very competitive spaces, in fact, sales reps are often given Anti-FUD datasheets and updates monthly (or even more often) as counterpoints when prospects bring FUD up.

FUD works. Not always, but in many cases. It can also backfire when prospects know or learn some of the FUD isn’t true, or is too exaggerated.

But knowing your competitors’ weaknesses is important in sales. Bringing them up honestly, and at the right time, and in the right context, is an important sales skill to hone.

View original question on quora

Published on March 25, 2019

Pin It on Pinterest

Share This