2025 is year that AI takes over all of support and customer success … that isn’t sales. This is how the 2 related but different categories are segmenting out. 🤷 A lot of support is questions and problems from existing customers. Almost all of this is going to AI, as...
Dear SaaStr: I Have No Co-Founder. What Should I Do? That’s okay—plenty of successful startups have been built by solo founders. I’m investing in fact at SaaStr Fund in a solo founder right now. But I’ll be honest: it’s harder. Most of us need someone to share the...
Top Posts: #1. The Per-Seat Model Isn’t Dead. But Also, Surprisingly, It Was Never Dominant. #2. Salesforce: We Are Hiring 0 Engineers This Year. But We’re Growing The Sales Team +20%. Because AI. #3. Egnyte Sells to Private Equity for $1.5 Billion after 18 Years....
Alex Rosenblatt was the first marketing hire and Chief Marketing Officer at Datadog, all the way through IPO and beyond. He spent over eight years scaling their marketing from zero to supporting a multi-billion dollar public company. Prior to Datadog, Alex held...
Dear SaaStr: How Should I Approach Hiring My First Executives? Early-stage hiring is one of the most critical things you’ll do as a founder, and it’s also one of the hardest. Most founders aren’t naturally great at recruiting—it’s a skill you have to force yourself to...
So we’ve rolled out an AI which is pretty epic. It’s live on SaaStr.com itself and you can also access it here and talk to AI Jason about any of 1000s and 1000s of B2B, sales, SaaS, VC, etc. topics: I asked AI Jason what the Top 10 SaaStr posts of all...
So as we gear up for 2025 SaaStr Annual, May 13-15 in SF Bay, we wanted to take a look back at the top sessions from recent years. One of the best was when Michael Seibel from Y Combinator came to share his guide to pitching your seed stage startup to VCs. TL;DR: The...
So when growth slows, the conversations change. You start to hear: A ton of talk about raising prices. A lot. There are reasons to do this, but not because you are missing the plan. Deleting low-end and free editions. To force users and customers to pay more....
Nick Mehta is the CEO of Gainsight, the customer success platform that helps businesses deliver value to customers and drive scalable growth. Over the past 12 years, Nick has met with more than 5,000 companies and hundreds of investors, becoming one of the foremost...
"You don't have to raise $10m, $20m, $100m in venture capital. You can raise just one round if you want. A one-and-done. And maintain so much more optionality." w/ @thesamparr pic.twitter.com/6IGJrVB5GT — Jason ✨👾SaaStr 2025 is May 13-15✨ Lemkin...
