Welcome to Episode #41! Today we bring you a highlight from SaaStr Annual 2016 featuring a conversation between Hubspot’s Dharmesh Shah and SaaStr’s own Jason Lemkin. Prior to founding HubSpot in 2006, Dharmesh was founder and CEO of Pyramid Digital Solutions, which was acquired by SunGard Data Systems in 2005. In addition to co-authoring Inbound Marketing: Get Found Using Google, Social Media and Blogs, Dharmesh published HubSpot’s Culture Code, which has garnered over 2.5 million views on SlideShare. Named an Inc. Founders 40 in 2016, he is an active member of the Boston-area entrepreneurial community, an angel investor in over 60 startups, and a frequent speaker on startups and inbound marketing.
In today’s episode with Dharmesh you will learn:
What were the biggest growth catalysts in the scaling of Hubspot from Day 1 to IPO?
What were the biggest mistakes made and lessons learnt by Dharmesh and the team throughout the journey?
How does Dharmesh think about churn? How does he define pre-churn?
What is the customer happiness index and how can it be implemented?
How can founders convince prospects their product is a must-have not a nice-to-have?
Why has the SMB space been so difficult for so long? Why is that changing now?
Why Dharmesh and Hubspot focus on consumer behavior not consumer feedback.
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