Salesforce is meant for, and to benefit, managers.
- Forces and automates workers to input all key customer data.
- Provides management dashboard-level insights into their pipeline and business.
- Enables forecasting.
Little of this helps reps themselves, and thus little of it really helps tiny start-ups which often have no real management. Not really.
As soon as you have management, you’ll likely want to move to Salesforce. That means as soon as you have a VP of Sales that has used Salesforce before.
That could be as early as employee #10-#20.
So plan on it.