In the early days of SaaStr, we did a “Get In Early” series where you could take a look at the actual metrics, and an actual video, of a break-out SaaS company between $1m and $10m ARR that you probably hadn’t heard of yet.  One that hadn’t yet raised a mega-round, but that was growing at double-digit a month rates.

We’re going to try to kick it off again, here with  Since this one I happen to have also invested in, I know the metrics below are accurate — top decile growth, great founders, happy customers, and not yet discovered:

    • Size: 1m+ ARR.
    • Growth: 16%+ for the last 6 months.
    • What it does: Gorgias enables e-commerce merchants to manage all their customer support – Facebook, emails, chat – in a unified platform integrated with Shopify. 150 and counting 5-star reviews.
    • Money: $3.3m led by SaaStr Fund, CRV and Amplify
    • Deal Size: $2k+ ACV (50% close rate, takes 7 days to close).
    • Logos: Timbuk2, Adoreme, Frichti, Thrive Causemetics, Maverick by Logan Paul, Sunski
    • Location: SF
    • Out / In-bound: 50% outbound, 50% inbound (Shopify app store, SDR, agencies)
    • Profile Buyer: Customer support manager / Director of e-commerce


  • Hiring in Sales: SDR, AEs
  • Hiring in Marketing: Head of growth
  • Special notes: taste for automation and data crunching is always appreciated


That’s about it 🙂 With that said, let me introduce their team:

You can apply here to join their SF-based team in the fancy office showcased above in the video!


And if you are at $1m-$10m ARR, growing 10% a month or more, and haven’t raised a mega-round, let us know if you want to be featured!  {->But you gotta make the video.}


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