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Dear SaaStr: What Does the Day-to-Day Look Like For a Customer Success Manager?
Dear SaaStr: What Does the Day-to-Day Look Like For a Customer Success Manager? The day-to-day of a Customer Success Manager (CSM) will vary depending on the company’s stage, customer base, and ACV. The bigger the startup, the more it’s about process vs. just getting problems solved. For better or worse. But there are some core…
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NVIDIA Hits $4 Trillion: What Founders Can Learn from the Greatest Growth Story Ever Told
TL;DR: NVIDIA just became the first company in history to hit a $4 trillion market cap. Starting from a $563M IPO in 1999, that’s a mind-bending 693,574% return. For SaaS founders, NVIDIA’s journey offers critical lessons about platform strategy, timing major transitions, and building infrastructure that becomes indispensable. The Numbers That Will Make Your Head…
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Only 11% of Unicorn Exits Are IPOs Now (Down from 53%)
Most $1B+ Exits Aren’t IPOs Anymore. In fact, only 11% are. New research from Professor Ilya Strebulaev at Stanford University Graduate School of Business reveals a dramatic shift in how unicorns exit. The data, compiled by Stanford’s Venture Capital Initiative, shows IPO share of unicorn exits dropped from 83% in 2010 to just 11% in…
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