Dear SaaStr: What Can We Do To Make Our Customers Truly Happier? Keeping your customers happy boils down to one thing: delivering value consistently. For real. And ideally, much more value than they are paying in. Let’s break it into actionable steps: 1. Define...
So when you get going in B2B and SaaS, one type of churn surprises you: bigger customers that are actively using your product … all the time … that still don’t renew. Those surprise you and sneak up on you. Here’s the Why: 1. Lack of Clear ROI...
Dear SaaStr: Do I Have to Provide a Promotion Path from SDR to AE? Probably. In the end, about 70% of SDRs move into account executive roles. Usually, within a year. It’s very common for SDRs to move into sales roles, particularly Account Executive (AE)...
After 183.665 (!)startup valuations in our AI-powered Startup Valuation Calculator, and feedback from hundreds of founders, SaaStr.ai has now launched the most sophisticated AI-powered pitch deck analyzer specifically built for B2B SaaS companies Now you will know...
Rik Haandrikman is VP of Growth, Marketing, Sales & Success at RevenueCat, the in-app monetization platform powering subscription revenue for tens of thousands of mobile apps including ChatGPT, VSCO, and Ladder. RevenueCat processes $8 billion in annual...
The “prosumer developer” wave is here, it’s cool, and it’s a big deal. SaaStr itself is all over it. We’ve launched: A FREE start-up valuation calculator here A FREE VC pitch deck review here. It’s awesome. An entirely new SaaStr website at...
Dear SaaStr: How Common Is It For a Seed Investor To Have The Right to Block a Sale? It’s not super common to have an explicit “veto”, but it’s not unheard of either. Usually it’s phrased as a consent by the investors rather than a veto. And...
We’re back on 20VC+SaaStr, and its a great one as Canva Co-Founder and COO Cliff Obrecht joins Harry, Rory and Jason for a deep dive into this week’s biggest venture deals, AI infrastructure spending, and the return of public SaaS valuations. And why...
Dear SaaStr: I am a candidate for a VP Sales job. What are great questions to ask the CEO? I’m involved at any given time with 2-3 VP of Sales and CROs searches across SaaStr Fund portfolio companies. One thing is common across all of them: I am shocked how...
Dear SaaStr: What Should I Look For In My Very First Sales Rep? The first thing to understand is that hiring your first sales rep is one of the most critical decisions you’ll make. It’s not just about finding someone who can sell—it’s about finding someone who can...
