Why You Don’t Want Humans Doing Outbound Anymore
Last week a sales rep at one of the leading public B2B software companies emailed me twice in 48 hours. The first email offered “insights” on buyer intent and AI efficiency … and shared none. It just listed their three product lines, and asked if I...
Our Core Vendor Was Down for 24 Hours. Our AI Agent Replaced Them Before They Came Back Up.
The other day one of the core products we run SaaStr AI on went down the entire day. Not degraded. Down. For the entire day. Every screen in the app showed a large “INTERNAL ERROR.” The API returned the same thing, which meant every agent workflow that...
10 Months Into AI for GTM That Actually Works: The CRO Matters More Than Ever. Every Other GTM Role Is in Flux.
We are about 10 months or so into AI for go-to-market that actually works: agents running real motions in production, booking real meetings and closing real dollars. In that time, agents have absorbed much of SDR, first-line support, a growing share of CS, and big...
Two AI Agents Wiped Critical Data at SaaStr. Both Times, a Copy Nobody Planned Is What Saved Us. It Will Happen To You, Too. Plan For It.
We run SaaStr with three humans and 20+ AI agents in production. In the last few weeks, two different agents destroyed something we can’t run the business without. Both times we got it back within an hour, and both times the copy we restored from was one we had...
The Simplest, Highest-ROI Place to Put an AI Agent Is Your Contact Me Form: 614 Meetings, $2M+ Closed, and 71% of a Month’s Deals
If you’re trying to figure out where to deploy your first real AI agent in go-to-market, start with the most boring page on your website. The Contact Me form. No one should wait days to hear back from a 21-year-old human whose job is to qualify them. And yet...
The Agent-Led Growth Playbook: A 10-Minute Inbound Booking, a 46-of-50 AEO Score, and Why First-Party Data Beats Every Signal Tool | The Agents #017
We ran a live edition of The Agents this week to walk through our agent-led growth stack as it stands today. We talked about “ask your agent instead of your developer” on last week’s episode, and this session goes into how that works in practice. At...
The New “Ask Your Developer” Is Ask Your Agent. And It’s The Marketing Battle You Have to Win Now
In 2021 Jeff Lawson wrote Ask Your Developer. His point was that developers had become the real buyers of a huge slice of B2B software. If you wanted to win Twilio-style infrastructure deals, you won the engineer, and the engineer brought the budget with them. Five...
Meta’s Muse and Our AI VP of Revenue 10K Built Their Own ‘Secret’ Mailbox to Work Together. Then They Came Up With a Safe Word.
Two of our agents now talk to each other every day. We didn’t build the connection. They did. One is Muse, Meta’s personal agent, which Amelia, our Chief AI Officer, uses as her assistant. I use it constantly, as well. The other is 10K, our AI VP of...
Going Headless: Claudeforce vs. Replit vs. Lovable, Agents Picking Our Vendors, and Two of Our Agents Built Their Own Inbox to Talk Behind Our Back: The Agents #016
Amelia and I just published Episode #016 of The Agents. Same setup as always: three humans, 21+ agents in production, and a B2B + AI business on track for about $20M this year. This week we went deep on truly going “headless” and agent-first with your...
G2’s 2026 AI Agents Report: Only 9% of Buyers Think Seat Pricing Is Fair, 57% Want Usage-Based, and 74% Will Shop You at Renewal
G2 surveyed 1,019 B2B decision-makers in July 2026 for its 2026 AI Agents Insight Report. The most valuable data for founders is on pricing and renewals. 86% of B2B software buyers say their company bought AI agent software or services in the past year, up from 69% in...
Our AI Agent Picked Render Over Railway and Vercel. I’d Barely Heard of It. That’s How You Get Leads in The Agent Age.
I asked our agent for SaaStr AI Connect a simple question this week: if we wanted to move hosting, where should we go? It came back with a full evaluation and one line at the top: “For hosting the app, I’d pick Render.” In the comparison table, next...
Atlassian’s Head of AI: We Bolted AI Onto 20+ Apps, Almost Didn’t Ship Chat, and Flipped Our Hiring Toward Juniors
Sherif Mansour has been at Atlassian for 17 years. He runs AI across the product portfolio and owns the product management craft, which means 450 PMs. Atlassian has more than 20 apps. Six were built in the gen AI era and the rest are years old. More than 5 million...
We Run Monaco, Agentforce and Artisan for Outbound. Why We Still Also Built Our Own “AI ABM” Tool for Our Top Accounts
At SaaStr AI we are aggressive users of AI outbound tools: Monaco runs cold outbound. It booked a meeting for us with the right buyer at Anthropic on Day 1. That says it all. Artisan runs warm outbound. It has for over a year and booked millions of closed won for us....
How Much of Your Customer Support Can AI Really Resolve? The Best Get About 70%. The Median Is 48%. Here’s the Real Data From 13 Vendors
Exactly how many support and related issues can AI Agents really, truly resolve today? It’s a good test of just exactly where the latest models and agents are. Now $100M ARR AI CX for ecommerce leader Gorgias (where SaaStr Fund led the seed) has now published a...
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