SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring.

This is SaaStr’s Founder’s Favorites Series. Every Thursday we share one of SaaStr Annual’s best of the best sessions that you might have missed. After all, you should be able to be where the cloud meets from wherever you may be listening. Stay tuned for our next Founder’s Favorites episode: March 21.

This podcast is an excerpt of Claire’s session at SaaStr Annual 2019.

Missed the session? Here’s what Claire talks about:

  • How to avoid trapdoor decisions when scaling
  • Lessons for scaling high-growth organizations

 

 

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Jason Lemkin
SaaStr
Claire Hughes Johnson

 

Published on March 18, 2019

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