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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
The Top 10 Reasons Your AI Agent Implementation is Failing
We get a lot of emails about this. A lot. Founders, VPs of Sales, CROs, RevOps leaders. They write in and say some version of: “We tried AI SDRs / AI agents / AI support. It didn’t work. We’re not getting the results you talk about at SaaStr. What are we doing wrong?” So let’s…
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Blog Posts, Exit Strategy
The Big 3 IPOs Will Dwarf Everything Else Since 2000. Combined.
SpaceX filed confidentially with the SEC on April 1. OpenAI just closed the largest private funding round in Silicon Valley history at $122 billion. Anthropic is targeting a potential October listing. The Big 3. PitchBook put it in one line: these three listings would “create more value than all VC-backed IPOs since 2000 have collectively.”…
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Blog Posts, Career Growth & Advice, Growth, Q&A, Sales, Sales
Dear SaaStr: What’s the #1 Mistake New Sales Leaders Make?
Dear SaaStr: What’s the #1 Mistake New Sales Leaders Make? Let me just summarize my #1 observation here: the top mistake first-time sales managers make is recruiting. In that — they can’t do it. They can’t recruit great reps. They can recruit some mediocre ones, but that’s about it. It is incredibly hard to figure…
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Blog Posts
20VC x SaaStr: Anthropic Hit $30 Billion and Training Costs a Quarter of OpenAI’s, SpaceX Files at $1.75 Trillion, and Why the Big Three Will Dwarf Every IPO of the Last 25 Years Combined
With Harry Stebbings, Jason Lemkin, and Rory O’Driscoll Anthropic just hit $30 billion in annualized revenue. Up from $9 billion at the start of the year. That’s 3.3x growth in four months. It took Salesforce 25 years to get to $30 billion. Anthropic got there in five. Maybe three, depending on how you count. And…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
HubSpot Switching AI Pricing From Per Use to Per Resolution. But Does It Really Matter?
So HubSpot just made a big pricing change to its Breeze AI agents. Starting April 14, its AI Customer Agent pricing moves from $1.00 per conversation to $0.50 per resolved conversation. And its Prospecting Agent moves from a flat monthly charge per contact enrolled to $1.00 per lead recommended for outreach. On its face, this…
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Blog Posts
Meet the Leaders of the Agentic CRM Revolution at SaaStr AI Annual 2026, May 12-14 in SF Bay!
The CRM market is being rebuilt from scratch. Not incrementally. Not with AI features bolted onto 20-year-old architecture. From scratch. And you can meet almost every company doing it at SaaStr AI Annual 2026, May 12-14 in SF Bay. I wrote recently about how we went from barely using Salesforce to making it the center…
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Blog Posts, Growth, Leadership, Q&A
Dear SaaStr: What Qualities Make a CEO The Best In Their Industry?
Dear SaaStr: What Qualities Make a CEO The Best In Their Industry? I’ve invested in 5 start-ups that had a $1,000,000,000+ cash exit or IPO. The CEOs were all quite different. Some extroverted, some introverted. Some wicked smart, some merely very smart. Some direct, some warm and friendly. But what made them great: Ability to…
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We’ve Deployed 20+ AI Agents. Here Are the 10 Mistakes Almost Everyone Makes
We’ve now deployed 20+ AI agents at SaaStr. We run an eight-figure business on 3 humans and a fleet of agents. We’ve sent 100,000+ hyper-personalized outbound emails, booked hundreds of meetings automatically, had 2.75 million conversations through our AI advisor, and generated real, closed-won millions of revenue from AI agents that work at 6:02pm on…
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5 Interesting Things, Blog Posts, Scale
5 Interesting Learnings from Samsara As It Reaccelerates at $1.9 Billion in ARR
So Samsara just closed out its fiscal year 2026, and while the vertical B2B leader has always been a rocketship, it’s now showing reacceleration to 30% growth as it crosses $2 Billion in ARR. There’s several reasons as we’ll dig into below, but AI is on the list. And in a time when the markets…
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Blog Posts, Early
3 Things That Are Hard to Recover From. And 3 Tough Things You Bounce Back From Stronger.
Things you think are hard to recover from: – Losing a top customer– Not getting VC funding– Competitor winning key deal Things that are actually hard to recover from: – Wrong co-founder– Wrong key VP hire– Wrong largest VC — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) April 22, 2021 As a founder in the early days, and…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
Which CRM Should You Use in 2026/2027? Follow the Agents
What CRM should you use today? One of the classics, Salesforce or HubSpot? If so, which? Or one of the next generation, from Lightfield to Monaco to Aurasell? I was just asked this question by the CRO of a leading AI company that is planning to add 250 sellers this year. And is thinking of…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
Anthropic Just Passed OpenAI in Revenue. While Spending 4x Less to Train Their Models
Both OpenAI and Anthropic dropped major revenue disclosures within days of each other this week. OpenAI confirmed $2 billion in monthly revenue alongside a $122 billion raise at an $852 billion valuation. Anthropic confirmed $30 billion in annualized run-rate, up from $9 billion at year-end 2025. Then the WSJ published confidential financials from both companies…
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Blog Posts
How Databricks Sells to Dozens of Industries Without Building a Single Vertical Product
The “Industry Imperatives” Framework That Replaced Personas and ICP as Their Core GTM Strategy From a SaaStr AI Annual session with Madelyn Mullen (Sr. Industry Solutions Manager – Digital Natives, Databricks) and Samantha Sawyer (Principal Industry Marketing Manager, Databricks). Come see 200+ sessions like this at 2026 SaaStr AI Annual May 12-14 in SF Bay!!…
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Blog Posts, Early
10 Things I’d Do Differently as a Founder Next Time
Dear SaaStr: What would you do differently to succeed, if you were to start again? My top list: Don’t start a startup if the founders aren’t 100% aligned, especially on how committed you all are. I’ve done this, and it worked out OK, but not even close to as well as when we were all…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
It’s Sunday on Slack. No One Told Our AI Agents They Didn’t Have to Check In.
I woke up Sunday morning morning, grabbed my coffee, and opened Slack. No one’s working. Except … well that’s not quite right anymore. Two highly detailed reports were already waiting for me. Posted at midnight and 9:00 AM, respectively. Our AI-powered 10K Daily Bot had already pulled together our full daily dashboard for SaaStr Annual…
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Popular Q&A
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.
Dear SaaStr: Can an Entrepreneur Back Out of a Signed Term Sheet Without Damaging Their Reputation?
Dear SaaStr: Can an entrepreneur back out of a signed term sheet without damaging their reputation? In my experience — Yes, probably. As a founder, you can back out of a term sheet if something is off, or even if you just get another offer you prefer. There is a lot...
How To Reverse-Engineer a $100M Exit: SaaStr on My First Million Pod
How do you reverse-engineer your first million as a SaaS startup founder? SaaStr founder and CEO Jason Lemkin chats with Sam Parr on the popular YouTube channel and podcast My First Million about what’s required to make it on the map for a $100M exit and then reverse engineers the steps to get there.
Rule 1: New minimum is $400K per employee
Rule 2: Go multi-product
Rule 3: Your second product must be bigger than your first product
Cheat code: Double your prices
Rule 4: 30% of your revenue is international
Rule 5: Localize your product
Cheat code: Remove friction
Rule 6: 100% net revenue retention
Rule 7: Don’t raise double digit millions