New data from Pave across 386,500 new hires tells a striking story: the percentage of new hires going into Customer Support has dropped from 8.30% in Q4 ’23 to just 2.88% in Q3 ’25. That’s a 65% decline in two years. And the curve is accelerating —...
Dear SaaStr: When Is It Too Soon to Target Enterprise Customers in SaaS? It too soon to target enterprise clients when you can’t support their needs 90 days after you close them. It’s sort of OK in the enterprise to promise features and functionality that are sort of...
Atlassian just reported its Q2 FY26 results, and they’re fascinating on multiple levels: $6.4B+ ARR, $1.6 billion in quarterly revenue, up 23%. Atlassian is accelerating (albeit modestly) — up from 20% growth Their first-ever $1 billion cloud quarter. And...
Dear SaaStr: How Can You Land Big Customers If You’re a New Startup No One Has Heard Of? Solve one of their top pain points, for real — that no other vendor is solving. And do it in a way that isn’t super risky. If you haven’t sold to the F500 / Global 2000...
Anton Osika, the CEO of Lovable, just shared something really interesting — their top 4 actual use cases for vibe coding in businesses right now. Lovable is now the second-fastest growing software product among businesses on Ramp. These are the main use cases for...
There’s a growing wave of AI agent skepticism on LinkedIn right now. And honestly? Some of it is earned. A lot of founders bought an AI SDR, didn’t train it, and got garbage results. Then they posted about how “AI agents don’t work.” But...
Dear SaaStr: What Should a Bootstrapped Startup Focus on during the Initial Stages of Revenue Growth, Getting More Customers or Making a Few Customers Really Happy? It’s a question I hear all the time. Especially bootstapped startups have so few resources. ...
So we talk a lot about growth rates slowing across B2B and B2B + AI. And for many companies, they have. Snowflake is growing ~25-30%. Most public software companies can’t even crack 40%. The median growth rate on the BVP Cloud Index has been grinding lower for...
High inference costs are OK—if they make your product so viral and so competitive it almost sells itself Here’s the counterintuitive insight that’s reshaping how the smartest AI founders think about unit economics: Your inference costs aren’t your...
Remember the narrative? ChatGPT was going to kill Google Search. Perplexity was the “Google killer.” AI was going to make the search box obsolete. Well, Google just reported Q4 2025 earnings, and the data tells a very different story. Google Search revenue...
