Customer Success

SaaStr Podcast #011: Ajay Agarwal, Managing Director @ Bain Capital Ventures Shares 4 Methods to Determine Whether You Have Product/Market Fit

Harry Stebbings

podcast-featured-11-agarwal

Welcome to Episode #11! I am thrilled to welcome Ajay Agarwal, Managing Director at Bain Capital Ventures, where he focuses on early-stage application software and SaaS investing. Included in his immense portfolio are the likes of Optimizely, SendGrid and Gainsight, just to name a few. Prior to crushing the world of investments, Ajay was an early employee at Trilogy, where as Head of Sales and Marketing, he was instrumental in growing their annual revenue to $300m.Ajay_Agarwal

Discussed in today’s show:
What is the difference between SaaS and Enterprise Software? (there is one!)
How does the introduction of cloud software affect the sales cycle for startups?
How can startups know when is the right time to release their MVP without having significant issues with churn?
What does product/market fit really look like for SaaS startups?
In a round we call the 60 Second SaaStr, we also hear:
Why is the system of record the easiest way to build a $bn company?
The $10bn opportunity in marketing?
Why has customer success become such an integral part of SaaS and what can startups do to optimize customer success?

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Jason Lemkin
Harry Stebbings
SaaStr
Ajay Agarwal

Published on April 9, 2016
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