1000000000000.00% in SaaS. Commissioned salespeople sell more.
Lots of us try to run this experiment. At least, those of us who haven’t done software sales before, and have a low-ish price point and run an all in-bound model.
Why can’t someone just answer the phones, and take their orders? Wouldn’t it be more customer-centric if they weren’t just focused on that commission? Can’t I just have “happiness officers” and not traditional salespeople?
Well, best case:
- They won’t ask for 60 seats when the customers says they only “need” 20. A bad sales rep will break a deal here trying to maximize his commission. But a good one will learn the prospect actually needs 60 seats — and close 60. Tripling the revenue from this customer.
- They won’t ask the customer to buy this month, this quarter , etc. That dramatically increases the risk the deal never closes.
- They won’t be proactive. They won’t map out the stakeholders at the prospects. They won’t schedule the follow-ups. This will again decrease the odds the deal closes.
So by closing less, and closing slower … best case, that’s half the revenue you’d have gotten otherwise. Best case.
I know a lot of you want Happiness Officers. But first, incentives work. People align around incentives. And salespeople work. It’s a profession (done right). They know how to get the customer what they need, and in return, get more revenue, more quickly, more efficiently per given lead.
Now, at the very bottom of the market, tiny little deals — say < $50-$100 a month … you can do a simpler, smaller commission system. Those deals have to close in one call, and have to be 100% reactive. But even there. You’ll close more with commissions.