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5 Interesting Learnings from SEMRush at $425,000,000 in ARR

Jul 9, 2025

So is SEO "dead" as many say, in the age of Generative AI? SaaStr's own SEO is down a bit, but we'll see how much by the end of the year. SEMRush itself says our SEO is doing fine: But SEO is clearly down at HubSpot, G2 etc. and Google is pushing snippets hard. Are...

Dear SaaStr: At $20,000 ACV, How Many Customers Should Each Customer Success Manager Have?

Jul 9, 2025

Dear SaaStr: At $20,000 ACV, How Many Customers Should Each Customer Success Manager Have? 50-100. Fewer if you can afford it, but it’s going to need to be closer to 100 at scale. At $20,000 ACV, the number of customers each Customer Success Manager (CSM) should...

Canva Is Giving Its 5,000 Employees a Week to Learn AI. Will It Work?

Jul 8, 2025

Cavna is giving its 5,000 employees a week away from their daily jobs to ... learn AI. For real. A great idea. I think everyone should do it. We even did a mini-version of this ourselves for tiny Team SaaStr. But is a week enough to turn folks that aren't "AI...

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