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What To Expect From a New VP of Customer Success in The First 30-60-90 Days
Oct 30, 2025
Dear SaaStr: What Should My New VP of Customer Success Be Doing In The First 30-60-90 Days? Here’s how I’d structure their 30-60-90 day plan to ensure they’re focused on the right priorities: First 30 Days: Meeting With Customers -- ASAP. And Deep Dive and Assessment...
Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This?
Oct 30, 2025
Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This? No, you shouldn't. Not because it matters. But because clearly it's gotten under your skin, which is a sign there's some trouble here in your relationship with your co-founder. Let's...
If Your CRO, CCO or CPO Doesn’t Meet With Customers Their First Week On The Job … Move On. Apologize, But Let Them Go.
Oct 29, 2025
https://twitter.com/jasonlk/status/1971665750168686620 It's so hard to find a CRO or VP of Sales. It can take months, even a year. You finally get someone onboard, and their first week ... well ... yikes. It's not a great one. Any of these are a bad sign. A...
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Blog Posts, Customer Success
What To Expect From a New VP of Customer Success in The First 30-60-90 Days
By Jason Lemkin | October 30, 2025
Dear SaaStr: What Should My New VP of Customer Success Be Doing In The First 30-60-90 Days? Here’s how I’d structure their 30-60-90 day plan to ensure they’re focused on the right priorities: First 30 Days: Meeting With Customers — ASAP. And Deep Dive and Assessment 1. Meet with Customers. Starting Week 1. This is…
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Blog Posts, Career Growth & Advice, Early, Leadership, Q&A
Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This?
By Jason Lemkin | October 30, 2025
Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This? No, you shouldn’t. Not because it matters. But because clearly it’s gotten under your skin, which is a sign there’s some trouble here in your relationship with your co-founder. Let’s step back: You shouldn’t be doing a start-up for the…
Continue Reading
Blog Posts, Sales
If Your CRO, CCO or CPO Doesn’t Meet With Customers Their First Week On The Job … Move On. Apologize, But Let Them Go.
By Jason Lemkin | October 29, 2025
If your new CRO doesn't meet with any customers their first week, Apologize to them. Say it's your fault for making a mishire. And then let them go. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 26, 2025 It’s so hard to find a CRO or VP of Sales. It can take months, even a year. You…
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