Dear SaaStr: What Should My New VP of Customer Success Be Doing In The First 30-60-90 Days? Here’s how I’d structure their 30-60-90 day plan to ensure they’re focused on the right priorities: First 30 Days: Meeting With Customers — ASAP. And Deep Dive and...
Dear SaaStr: My Co-Founder Takes All The Public Credit. Should I be OK With This? No, you shouldn’t. Not because it matters. But because clearly it’s gotten under your skin, which is a sign there’s some trouble here in your relationship with your...
If your new CRO doesn't meet with any customers their first week, Apologize to them. Say it's your fault for making a mishire. And then let them go. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) September 26, 2025 It’s so hard to find a CRO or VP of...
MongoDB is back. It saw growth slow materially for a while, to as low as 13% … but it’s back. And it’s now an AI Beneficiary. At $2.4 Billion in ARR, growth has reaccelerated to 24%. And the stock is up a stunning 45% this year. 5 Interesting...
Dear SaaStr: How Do You Draw The Line Between Founder and First Employee? I’d suggest if you’re not sure where to draw the line … maybe don’t. It should be obvious. Founders are “there” before there is anything. Before a name. Before a product idea, usually. Before a...
We had someone on Team SaaStr who after 4+ really good years with us decided to change industries and move on. Great person. Solid contributor. We’ll genuinely miss having them around. It was just his time for his next adventure. And now? We’ve already...
When Figma raised its Series B in 2018, investors who passed on the Seed and Series A still made nearly 100x on their Series B investment. It’s the ultimate FOMO story VCs love to tell themselves. But Figma is the exception, not the rule. According to data from...
Dear SaaStr: What is Your Best Advice for Maintaining Healthy Co-founder Relationships? Talk. Dysfunctional co-founders don’t talk. Not for real. They stew. They get passive-aggressive. They email. They Slack. But they don’t talk. I don’t mean talk in group settings,...
I recently got an email from a CRO I’ve worked with for years. Someone I deeply respect. The email was almost panicked: “I need to learn AI, right? I’ll do anything. I’ll intern for you. I’ll hang out in Amelia’s office. I’ll...
Brett Queener is Partner at Bonfire Ventures, a $1B AUM seed-stage fund writing $3-4M checks into application software companies. He was employee #70 at Salesforce.com, where he built go-to-market, launched the AppExchange, and helped scale the company from its...
