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Dear SaaStr: My Customer Missed the Deadline for AutoRenewal. How Do I Handle This Situation?
Dear SaaStr: My Customer Missed the Deadline for AutoRenewal. How Do I Handle This Situation? You can ask them to pay, for sure. But if they don’t want to, just turn the product off if they don’t pay. Then, Let it go and Move On. At a practical level, it is incredibly difficult to…
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Blog Posts, Fundraising
Brex and The Pros and Cons of Hubristic Fundraising
Capital One just announced it’s acquiring Brex for $5.15 billion. An incredible, top 0.1% “exit” in less than 10 years from a category creator that created massive wealth and opportunities. A huge win. But also … less than half of Brex’s $12.3 billion valuation from October 2022. Should anyone care? Many are seeing is a…
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Blog Posts, Q&A
Dear SaaStr: What’s The Typical Enterprise SaaS Cancellation Policy For $100k ACV/Bigger Deals? Should The Contract Have a Fine?
Dear SaaStr: What’s The Typical Enterprise SaaS Cancellation Policy For $100k ACV/Bigger Deals? Should The Contract Have a Fine? Generally, just track to the cash. Anything more than that isn’t worth the energy and effort: If a customer has signed a pre-paid annual or multi-year contract in exchange for a discount or other terms, then…
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Aaron Levie, CEO and Co-Founder of Box
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