From Startup to $500M CARR: How Braze’s SVP of Growth Scaled a Growth + CS Team
From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team.
Dear SaaStr: How Do Startups with 3+ Founders Structure Their Board of Directors?
Dear SaaStr: How do startups with 3+ founders often structure the Board of Directors to prepare for a Series A financing? Most traditional VCs will prefer 2 “Common” seats after the Series A. That typically would be the Founder-CEO and one other founder. Three would...
Shopify and Toast and Monday Are On Fire: There’s No “Downturn” in B2B2C
So while many in B2B2B are still struggling today — Salesforce has predicted growth will fall to single-digits — the U.S. economy overall remains very strong. So it would make sense that SaaS companies that sell primarily to customers outside of tech,...
Dear SaaStr: What Can You Do Once You’ve Been Offered a Term Sheet to Make the Deal Competitive?
Dear SaaStr: What can you do once you’ve been offered a term sheet to make the deal competitive? It’s not that complicated. You generally have one option: let everyone else you are already talking to … know you have a term sheet. It’s great you have a term...
How to Deliver a World-Class Customer Experience at Scale with Monday.com’s VP of CX (Vid + Pod)
Natalie Margolin, VP of Customer Experience at Monday.com, shares strategies and lessons learned to elevate customer experience at scale.
5 Interesting Learnings from Atlassian at $4.4 Billion in ARR
So we’ve covered Atlassian a lot on the 5 Interesting Learning series — for good reason. First, it’s a Cloud and SaaS leader we all look up to and know. And also, it’s interesting in that it straddles the line between business and developer...
You Can’t Hire a VP That You Don’t Love
Recently, a good friend of mine running a Hot SaaS Start-up asked me if he should hire a particular VP of Product candidate I knew well. The team he’d be managing was a big thumbs up on him. The board was in favor. And I knew this VP. This VP is a 10/10. But...
70% Of You Use ChatGPT for Work All The Time
So a lot of AI is real … a bunch of it is OK … and a bunch is still a work in progress. So I wanted to know — how many of us really use ChatGPT for work? And how often? It turns out, 69% of you use ChatGPT either every day or several times a week....
SaaStr Annual Running 105% of Last Year. This Week Is The Last Chance to Sponsor!!
So we’re getting close to 2024 SaaStr Annual!! The 10th Annual!! Sep 10-12 in SF Bay Area, once again across our 40+ acre indoor-outdoor campus. So much has changed in SaaS, Cloud and AI the past few years, and it’s become tougher to predict so many...
2025 Will Be The Year of AI Parity in SaaS
So the other day at a board meeting on one of my fastest growing investments, at almost $100m ARR, said what I’ve been tweeting and thinking for quite a while: In B2B SaaS, there will be AI Parity in 2025. At least in many cases, in many categories and...
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