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5 Interesting Things, Artificial Intelligence (AI), Blog Posts, Scale
5 Interesting Learnings from Anthropic at $17 Billion in Quarterly Revenue: $5.4B Added vs. $6.8B the Quarter Before, 900% NRR, and $895 Billion in Compute Commitments
Anthropic filed its amended S-1 this week, with audited Q3 numbers that replace what leaked from October’s investor day. Revenue rose to $16.96 billion from $11.56 billion in the second quarter. That is up 1,127% from $1.38 billion a year earlier and 47% from the second quarter. The cost side, the customer base, and the…
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Blog Posts, Hiring, Sales
What a Great VP Sales Actually Does. Where The Magic Is. And When to Hire One.
In B2B, #1 most common mishire, with a bullet, is the CRO/VP/head of sales. In fact, there’s a VC saying that I used to really hate. It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling”…
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Blog Posts, Hiring, Q&A
Dear SaaStr: Should You Hire Someone That Seems Good … But Always Job Hops?
Dear SaaStr: Should You Hire Someone That Seems Good … But Always Job Hops? I know there are a lot of views on this question, and job hopping has certainly accelerated in the Age of AI. But I’ve reflected on many years of hiring here, and for me at least, here’s what I’ve learned: #1….
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai, Sales
Why You Don’t Want Humans Doing Outbound Anymore
Last week a sales rep at one of the leading public B2B software companies emailed me twice in 48 hours. The first email offered “insights” on buyer intent and AI efficiency … and shared none. It just listed their three product lines, and asked if I wanted to “benchmark” their software. The second email, sent…
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Blog Posts
When Growth Slows, Folks Start Wanting to Do the Crappy Things. Fight It.
So when growth slows, the conversations change. Especially from your CRO. When growth slows, the conversations change. Especially from your CRO. You start to hear: A ton of talk about raising prices. A lot. There are good reasons to raise prices. You added a lot of value, the market moved, you were underpriced from day…
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Blog Posts, Company Culture, Fundraising, Growth, Human Resources, Q&A
Dear SaaStr: Do VCs Want To Talk To Senior Execs That Quit a Portfolio Company?
Dear SaaStr: Do VCs Want To Talk To Senior Execs That Quit a Portfolio Company? Sort of. Maybe. Generally, if the issues are around: harassment or any inappropriate conduct, or fraud or misleading financials, etc, or something else that is wrong legally, ethically, morally, financially, etc. then I definitely need and want to have the…
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Blog Posts
Jason’s Takes on This Week’s 20VC: Anthropic’s S-1, Microsoft’s 27% Buyout, and My 100-Day Rule
What founders should do differently after Anthropic’s S-1, Microsoft’s buyout offer, Cloudflare’s 20% cut, and a Qwen model trying to reach a server in Beijing Every Thursday, Harry, Rory and I go through the week’s news on 20VC x SaaStr. Here are the 10 things from this week’s episode I’d want a founder to act…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai
Our Core Vendor Was Down for 24 Hours. Our AI Agent Replaced Them Before They Came Back Up.
The other day one of the core products we run SaaStr AI on went down the entire day. Not degraded. Down. For the entire day. Every screen in the app showed a large “INTERNAL ERROR.” The API returned the same thing, which meant every agent workflow that touched this product stopped cold. And we run…
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Blog Posts, Sales
If Your CRO, CCO or CPO Doesn’t Meet With Customers Their First Week On The Job … Move On. Apologize, But Let Them Go.
"A VP Sales, Product, Customer Success, all of them … have to meet customers their first week. They have to. Or don't hire them. You'll be surprised how many folks want to be managers, but not meet customers or do a lot of the work themselves. So ask them. Ask them what… pic.twitter.com/QyicrUVmks — Jason…
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Blog Posts, Q&A
Dear SaaStr: How Do I Find Product Market Fit In the Early Days?
Dear SaaStr: How Do I Find Product Market Fit In the Early Days? Find a little bit of it first ;). Just a little bit. And then relentless build on top of that. Finding product-market fit is the single most important milestone for any startup. Without it, nothing else really matters. Product-market fit, definition: When…
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Blog Posts
SaaS Isn’t Dead. Old SaaS Is Dead: Sierra Adds $150M ARR in One Quarter While ServiceNow Drops 27% in a Day
Two things happened within 24 hours this week. Together they say more about where B2B is going than most of the “SaaS is dead” takes from the past 18 months. On Thursday, shares of ServiceNow fell 26.9%, while the S&P 500 slipped 0.3%, after its October 28 Q3 report. On Friday morning, Bret Taylor and…
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Blog Posts, Early, Sales, Sales
The #1 Mistake I See Founders Make When They Hire Their First VP of Sales
I'd say about 66% of founders step back from sales when they hire a VP of Sales 95% of the time, it backfires You don't get that time back. You just use it in different parts of the sales process. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) May 27, 2026 So much of classic SaaStr content is…
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Blog Posts, Early, Featured Q&A, Sales, Sales
7+ Tips On How To Build Your First Sales Team. When You Have Zero Experience Building One.
Dear SaaStr: How do you structure a sales team … when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your first rep succeeds goes way,…
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Blog Posts
The B2B Category the Markets “Hate” the Most Today: GTM
Salesforce agreed the other day to buy Braze for $5.66 billion, 6.8x trailing revenue. In most of B2B that price would be unremarkable. In go-to-market software it’s a 58% premium, because Braze traded at 3.7x on Monday. I pulled the multiples for the public GTM and front-office apps and compared them with infrastructure and security….
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Blog Posts, Featured Posts, Growth, Sales
Annual Contracts: Maybe Not All They Are Cracked Up To Be
Annual contracts seem so great. VCs love them, and they do seem to reduce churn. Seem to. In fact, when CROs struggle to hit a plan, they often want to push customers onto annual contracts. That and pricing increases are classic go-to moves. I’ve long been a vocal proponent of annual contracts. I felt like…
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Popular Q&A
7+ Tips On How To Build Your First Sales Team. When You Have Zero Experience Building One.
Dear SaaStr: How do you structure a sales team ... when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your...
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.