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Blog Posts, The Agents

The Agents Episode #005 is Out! Our 2 AI VPs Cost $257/Month, a Website Willed Itself Into Becoming an Agent, and QB Sent 83 Personalized Emails at 12:20am

Amelia and I just recorded Episode 005 of The Agents right before 2026 SaaStr AI Annual. You may have missed it in all the fun of the big event, here’s your chance to catch up! Most importantly: we both got the cost number completely wrong for our AI Agents. Our AI VP of Marketing (10K)…
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Blog Posts, Early, Marketing, Marketing, Metrics, Q&A

Dear SaaStr: As a Startup, What Are Some Effective Ways For an Underdog to Take Down Their Competition?

Dear SaaStr: As a Startup, What Are Some Effective Ways For an Underdog to Take Down Their Competition? It depends on the gap. In B2B historically, I’d argue if your competitor is larger than you, at $8M-$10M+ in ARR and growing quickly, with even reasonably happy customers, then it’s too late. Too late to “take…
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AI App of Week, Blog Posts

SaaStr AI App of the Week: Helply. The Bootstrapped B2B Support Platform That’s Free Forever, Charges Only When AI Actually Resolves a Ticket, and Showed Up to SaaStr AI 2026 With Giant Pandas

The Bottom Line: Alex Turnbull bootstrapped Groove from $0 to $5M ARR as a solo founder over a decade. Then he bet against his own playbook. Helply is the AI-native B2B support platform he’s building in public. The support platform itself is free forever. No seats, no caps. You only pay when AI delivers a…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai

Forget “Would You Hire Them Again.” The Real Test Now Is Whether You’d Replace Them With an Agent.

For our entire careers in tech, the standard management test has been: “Given what you know now, would you hire this person again?” It’s a decent HR framework. It forces honesty. If the answer is no, you have your decision. But in 2026, the question is incomplete. The real test now is: “Would you replace…
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Blog Posts

20VC x SaaStr: Anthropic at $900B+, Salesforce Spends $300M on Tokens, SpaceX Files for the Biggest IPO in History, and Why the Tech Lash Is Just Beginning

With Harry Stebbings, Jason Lemkin, and Rory O’Driscoll Anthropic is closing $30 billion at a $900 billion valuation. That’s nearly triple the $380 billion price from February. Andre Karpathy joined Anthropic the same week. Cerebras priced its IPO at $185, popped 68% on day one, and broke $300. SpaceX set June 12th as the date…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai

How Anthropic Rebuilt Its Sales Org From Scratch When Demand Went Vertical: 54% of New Enterprise Logos Now Come Self-Serve

When Claude Opus 4.6 shipped in December 2025, Anthropic’s commercial team came back from winter break to find demand had gone vertical. They hadn’t hired for it. They hadn’t planned for it. As Eleanor Dorfman, Anthropic’s Head of Industries who runs the commercial and industries sales team, put it on the SaaStr AI Annual 2026…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai

The Modern GTM Org in 2026: 20-30% Leaner, 9x Flatter, ~2x More Net New Revenue Per Rep. The Latest from ICONIQ Growth.

ICONIQ just released their latest 2026 GTM benchmark report, surveying 150+ B2B software companies in January. The findings line up with what we’re seeing in our portfolio, what we saw at SaaStr AI Annual 2026, and what we’re doing inside SaaStr itself. Our top 9 take-ways: 1. The AI productivity gap is now $270K per…
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai

Why 10K (Our AI VP Marketing) and QBee (Our AI VP Customer Success) Work So Well: The App and the Agent Are One System

Most of the discussion about AI agents in B2B right now treats the agent as a feature you ship: a chat box, a copilot, a magical button inside your product. That framing has been throwing people off, including me, for the past year. What’s actually working at SaaStr AI, and the reason 10K and QBee…
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5 Interesting Things, Blog Posts, Scale

5 Interesting Learnings from HubSpot at $3.5B in ARR: 23% Reported Growth, $211M in Buybacks, and a 16% Stock Drop

On paper, this was a strong quarter for HubSpot. Maybe not epic, but strong. HubSpot reported Q1 ’26 with revenue of $881M, up 23% … as reported. Subscription revenue alone hit $862.3M, putting ARR run-rate around $3.45B. They beat consensus by $18M. Customer count crossed 299,458, up 16% YoY. Non-GAAP operating margin expanded 380 bps…
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B2B SaaS Blog - Why It's Year 3 When You Lose Your Customers Blog Posts, Customer Success, Growth, Marketing

Why It’s Year 3 When You Lose Your Larger Customers (And in The AI Age, It’s Becoming Year 2)

Recently I was catching up with a good friend who used to be CEO of an enterprise-y B2B social networking company. The usage and engagement numbers of his business were just awful. Customers bought because they thought their organizations needed this functionality, and so they wrote the checks for Year 1, and even Year 2….
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Artificial Intelligence (AI), Blog Posts, SaaStr.Ai

144 B2B APIs Graded. The Average Score is 71/100. The New AI Agent API Report Card Tells Us Where B2B Really Stands.

Live now: saastr.ai/api-report-card When we shipped the AI Agent API Report Card a few weeks ago, we had 75 B2B APIs graded and a hunch this was a tool builders had been quietly waiting for.   A few weeks in, the numbers tell the story: 144 APIs graded. 4,521 analyses run. 45 A grades. 87…
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