Think about how customers bought enterprise software in 2019. Or even in 2023. You’d get sold by a sales rep. Then you’d hire an Accenture or other third party to deploy it over 9-12 months. And you’d hope and pray it worked like the sales rep...
Here’s the deal: our quarterly SaaStr AI Days are generating 370-634 leads per sponsor right now. The next one is coming up at the end of March! That’s not badge scans from people wandering by. That’s registered attendees specifically interested in...
Dear SaaStr: What are the signs that an enterprise SaaS startup is ready to scale by hiring more sales people? In the early days, it’s simply that you have a few more leads than you can currently handle. For a higher-velocity, in-bound driven B2B product, most sales...
The latest from the 20VC x SaaStr collaboration with Harry Stebbings, Jason Lemkin, and Rory O’Driscoll The TL;DR Brex sold for $5.15 billion—a heroic outcome by any rational standard, yet the weird feeling in everyone’s stomach tells you everything about...
ICONIQ just released their January 2026 “State of AI” report surveying ~300 software executives building AI products. Here are the 10 metrics that matter most. 1. Just About Even Mix Between Sales-Led and Product-Led Growth in AI B2B Not a surprise per se...
How Intercom Bet Everything on AI—And Built Fin to 1M+ Resolutions Per Week Paul Adams is Chief Product Officer at Intercom, leading Product Management, Product Design, Data Science, and Research. He joined when Intercom was just a 14-person company after first...
Raise prices on existing customers,Doesn’t help if you are growing quickly. Just makes them unhappy. Raise prices on new customers,Forces you to deliver more value. Often makes everyone more happy. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) April 7, 2022 Dear...
Let me ask you something uncomfortable. Can your customers truly talk to your B2B app — for real? As well or better than they can talk to ChatGPT or Claude? Can your customers just tell your app what they want it to do — and it goes off and does it? Almost…...
So almost all of our analyses of venture data for the past 18+ months have said the same thing: dollars into venture are way up in the Age of AI. You can see it all over X and TechCrunch and The Information. But VC deals aren’t up. It’s a massive...
Dear SaaStr: What are some best practices for selling a new product/service to your existing SaaS clients? First, make sure your NPS is high. And drive it even higher. Here’s the bottom line: if your NPS is say > 40 or so, a significant portion of your customers...
