Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal? Being responsive. Thoughtfully, intelligently, knowingly responsive. Responding ASAP with what the customer needs to know. Not tomorrow, or with a random calendar link to meet next week. And this...
Dear SaaStr: What are some no-no’s when it comes to funding a startup — and working with VCs? Here’s my list of top No-No’s: Never assume your existing investors will write you another check. They may, but it’s hard to predict if they will. Just assume any...
Yes, the valuation is insane. 142x earnings. ~86x revenue. Michael Burry is short. The stock is down 15% this year. But the numbers Palantir just put up in Q4 2025 are unlike anything we’ve ever seen from an enterprise software company. Not even from Salesforce....
We had a great conversation with the TBPN crew the other day, and we covered a lot of ground — from the state of the SaaS market to PE exits to vibe coding to how agents are already reshaping how software gets bought and sold. I wanted to pull together the key themes...
We’ve been going deep on AI agents across SaaStr for the past 12+ months. We’ve deployed 20+ AI agents that now generate over $1M in revenue. We’ve watched hundreds of B2B companies try to implement AI SDRs, AI customer success agents, AI sales...
A SaaStr AI deep dive with Sam Gutmann, CEO of Own, on building a billion-dollar backup company by saying “no” to almost everything. He joined Harpinder Singh (Partner, Innovation Endeavors) to share the whole story — and his top mistakes. And come...
Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention? The best tactic I’ve ever seen is a simple combination of 3 things: Measure it, Segment it, and Drive it Down — Irrespective of Where It is Today. Churn is a bummer, and high churn is...
Software stocks just entered a bear market. IGV is down 22% from its highs. January 29 was the worst single day for software since the Covid crash. ServiceNow dropped 11% despite beating earnings for the ninth straight quarter. Microsoft shed $360 billion in market...
I used to get 500+ emails a day asking questions I’d already answered somewhere in 4,600 blog posts, 13 years of podcasts, and hundreds of hours of video. The problem was never the answers. The answers existed. The problem was finding them, in your context, at...
Dear SaaStr: Should an early- stage B2B startup meet every customer face-to-face to receive feedback? If you could — all of them. The more customers you meet in person, the more that buy from you, and the more “more stuff” they buy from you after,. The full data here...
