Vanessa Gatihi joined OpenAI as their first customer success hire 18 months ago. Today, she leads a global CS team as Head of AI Deployment & Adoption spanning San Francisco, New York, Munich, Paris, Dublin, London, Singapore, and Korea, serving a thriving...
Dear SaaStr: What Are Some Lies Founders Tell Themselves? #1 Lie. That it will get easier. It never gets easy, but it can get less difficult: You get better. You constantly learn, and in not that long of a time, become one of the experts in your space. At some point,...
When we launched the SaaStr AI Valuation Calculator at https://saastr.ai/valuation-calculator back in August, I thought maybe we’d see a few hundres founders use it in the first few months. Maybe a few thousand if we got really lucky and it went viral. We...
One constant among almost all mediocre sales reps and VPs of Sales and CROs I've ever worked with: They show up on Day 1 knowing almost nothing about the product — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) October 20, 2025 One thing we’ve talked a lot on...
Dear SaaStr: I’m Pretty Hands Off on the Sales Team. What Will I Learn Getting More Involved in Sales? The most important thing that you will learn is how businesses truly scale on the revenue side. You may think you know this intuitively, but you don’t:...
The SaaStr Framework: 6 Key Questions Every Founder Should Ask When Evaluating M&A Offers A strategic approach to thinking through acquisition opportunities without burning bridges Most successful B2B founders will eventually face this moment: an unexpected call...
Dust is a no-code platform that lets anyone in your company build AI agents connected to your tools and data – achieving 70% weekly adoption rates at companies like Doctolib, Qonto, and Clay. Why Dust Matters Right Now If you’re running a B2B SaaS company...
Dear SaaStr: As a Founder, How Do You Deal With Stress In a Startup? Dealing with stress is important, especially for founders, who do have to hide … some of it. Per the WSJ and Challenger, Grey, this year more CEOs have left their jobs than any year since 2002...
Learn How to Thrive in an AI-First B2B World We’re two weeks out from SaaStr AI London (December 1-2), and I wanted to break down the must-attend sessions if you’re serious about deploying AI agents in your B2B company. Not the theoretical stuff. The...
A deep dive with Jason Lemkin (Founder & CEO, SaaStr) and Amelia Ibarra (Chief AI Officer, SaaStr), hosted by Kraig Swensrud (Founder & CEO, Qualified) At Dreamforce 2025, we sat down in the Qualified Studios to talk about what’s actually working in AI...
