Q&A
Just meet. Meet all your competitors. You never know where it will go. It may help you head off a stupid conflict later. You might combine the companies. Who knows….
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Q&A
Be a bit wary about raw conversion of free-to-paid as an absolute metric. Driving it up will certain increase revenues in the short term. But perhaps not in the long…
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Q&A
If it is a professional investor — it is fine. They write it off and move on. Unless there was some sort of fraud or something, true professional investors will…
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Q&A
My biggest mistake, the second time, was setting insane Year 1 projections. I had such a great set of co-founders, I projected we’d hit $2m ARR in our first year….
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Blog Posts, Fundraising, Q&A
Cold emails to investors have their detractors. There are so, so many start-ups these days. Everyone with a checkbook is looking for signals which of the 1000s to invest in. …
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Q&A
Being unwilling to fail. Personally, I never thought I was good enough to be a founder. I never thought I could do it myself. I was pretty happy to be…
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Q&A
Not really. There aren’t that many things of true scale, that are strategic, that Salesforce could buy at this stage. Tableau was at >$900m in recurring revenue … growing 41%…
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Blog Posts, Customer Success, Customer Success, Growth, Q&A
In SaaS, they all have top-tier net revenue retention. Even, and even especially, if their customers are SMBs (which churn at a higher rate): PagerDuty, 139% net revenue retention. 5…
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About 18 months ago we launched SaaStrPro.com, our first structured learning platform for SaaS companies. Now having helped train over 200 SaaS teams in how to sell better, market better,…
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Q&A
It’s confusing. Realistically, Apple, or almost any successful tech co., can only do 3 things with their huge piles of cash: Buy other companies; and/or Repurchase their own shares; and/or…
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Blog Posts, Customer Success, Customer Success, Fundraising, Growth, Hiring, Product
Recently on LinkedIn and Twitter I put together a list of things that later, once you are successful, even very successful, you’ll regret. It got a lot of engagement from…
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Blog Posts, Early, Marketing, Marketing, Q&A
The simplest way is to get sales and marketing to work together is align marketing’s #1 goal to a revenue-related “commit” that sales agrees to. Your VP Sales Has a…
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Blog Posts
What did the 100,000+ subscribers to SaaStr’s Cloud Daily find most interesting in the Cloud this week? Let’s find out! Here are the top stories: #1: “Russia’s Secret Intelligence Agency…
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Q&A
Yes — because you likely have 1,000+ prospects already in your “database”. You need a CRM not just to manage your closed customers, but to manage your prospects. To track…
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Blog Posts, Early, Q&A, SaaS Product Pricing, Sales
For most SaaS apps, you want to at least start with “just right”, Goldilocks pricing: Too high a price, and you start to add friction to the sales process. Deals…
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