5 Ways to Turn Your Support Data Into a Customer Acquisition Channel with HappyFox’s Founder CEO
Shalin Jain built HappyFox to $20M+ ARR, bootstrapped, with about 100 employees. He went from 5 support reps at $1M ARR to 6 support reps at $20M ARR. Same story on sales: 6 sellers at $3M, still 6 sellers at $20M. He recently shared how his team did it by treating...
The “Buyers Won’t Trust an AI” Objection Is Already Collapsing
The most common pushback we hear when talking about AI account executives replacing human AEs goes something like this: “Buyers won’t trust an AI. They only buy from humans they trust.” I understand the intuition. In theory, it sounds reasonable. In...
Dear SaaStr: Should I Use an AI SDR Before I Have a Working Human SDR motion?
Dear SaaStr: Should I Use an AI SDR Before I Have a Working Human SDR motion? No. This is the single biggest mistake I see across all company stages, from $1M ARR startups to multi-billion-dollar public companies, and it will sink your AI SDR deployment. The Core...
You Have All the Power as a Hot AI Founder. Just Don’t Accidentally Push VCs Into “Maybe Not.”
If you’re building a hot AI startup right now, you have the leverage with VCs. Full stop. There are the best of times for you, if you have traction and a true agentic product. VCs are fighting to get into the best AI deals. Rounds are closing in days. Valuations...
Dear SaaStr: We’re At $8m ARR Growing 90% But Can’t Get a VC To Give Us a Term Sheet
Dear SaaStr: We’re at $8m ARR growing 90% but aren’t really AI Native. VCs won’t take a meeting. Is fundraising hopeless right now? Not hopeless. But brutally honest? You’re in the hardest fundraising environment we’ve ever seen, and...
We Use 1 CRM. But We Use 6+ AI Sales Agents Running 24×7. What Does That Tell Us About the Future of B2B?
Here’s something I didn’t expect when we went AI-first at SaaStr: we run one CRM. Just one. But we now run four different AI sales agents — Agentforce, Monaco, Artisan, and Qualified — all at the same time. And we might add more. This wasn’t some...
SaaStr AI App of the Week: Launchpad.io — The Enterprise Platform That Lets B2B Software Companies Ship Production Apps in Weeks, Not Years
The Bottom Line: Launchpad is a low-code, AI-powered platform from Pegasystems (Nasdaq: PEGA, ~$7B market cap) purpose-built for B2B software companies that need to build, launch, and operate enterprise-grade SaaS applications. It’s not another vibe-coding toy...
Dear SaaStr: Our CFO Sounds Very Polished but We are Missing the Burn Rate Plan Almost Every Month. What Should I Do?
Dear SaaStr: Our CFO sounds very polished but we are missing the burn rate plan almost every month, and he takes no responsibility for it. What should i do, if anything? This is a serious problem, and I’d be direct: you need to act on this now. Here’s what...
To Thrive Today, You Have to Become An Agentic Deployment Expert. But So, So Few Actually Are.
We’ve just gone through 3 phases with AI that most people don’t fully appreciate: Phase one: most of 2023. You had to be technical. The models were there but they hallucinated constantly. You needed to be deeply technical to get anything useful out of a...
Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product?
Dear SaaStr: Should I Hire More FDEs or CSMs for Our AI Agent Product? That depends entirely on where your bottleneck actually is right now. In AI B2B, deployment is the new constraint — not retention. If customers are signing but not going live, or they’re live...
The Latest 20VC x SaaStr: NVIDIA’s $1T Forecast, Why Meta’s 16,000 Layoffs Are a Feature Not a Bug, and Adobe’s CEO is Out
Harry Stebbings, Rory O’Driscoll, and Jason Lemkin break down the biggest stories in tech and venture right now. Harry Stebbings of 20VC, Rory O’Driscoll of Scale Venture Partners, and Jason Lemkin of SaaStr sat down to work through the week’s...
We Hit 140% of Last Year’s Revenue in Q1 — With 1.25 Humans in Sales and 20+ AI Agents
Over the weekend, SaaStr hit its Q1 ’26 revenue goal: 140% of Q1 2025. And we did it with 1.25 humans in sales, 5 core AI GTM agents, and 20+ AI Agents overall. But it’s not quite that simple. There were other reasons we did better than last year. This...
Try the New Digital AI Jason 2.0 — For Free! Get All Your B2B + AI Questions Answered!
So the very first AI Agent we rolled out was “Digital Jason” on our websites and it has served us well, answering 100,000s of thousands of questions for founders and B2B execs. But we are builders, so this week we decided to build our own. It’s...
Dear SaaStr: At What Stage Should a Startup Hire a CMO?
Dear SaaStr: At What Stage Should a Startup Hire a CMO? Answer: Roughly, when demand gen is no longer the core function of marketing. This also often is the time when you are ready to expand beyond a core small, effective, efficient marketing team: When you have...
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