The Best Salespeople Make You Feel Like You Matter
Dear SaaStr: What one thing or characteristic do you appreciate the most in a salesperson? That I matter. This is a rare skill, and hard to hone: That I’m not just a transaction. That my concerns matter. That I won’t be abandoned the second the deal closes. That all...
5 Interesting Learnings from Cloudflare at $1.5 Billion in ARR
So times are tougher for some, but for the most part, not in leaders in Cloud security. Cloudflare is a great example. While it saw some slowdown last year, it’s now accelerating again with 2 record quarters of new bookings in a row. At ~ $1.5 Billion in ARR,...
Customer Success In The Era Of Efficiency: A Deep Dive With HubSpot, ChurnZero and SaaStr
Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency. You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.
Dear SaaStr: How Often Will a Sales Engineer Also Wear a Customer Success Hat in an Early Stage of a SaaS Startup?
Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? Pretty darn common. The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role...
How to Build Out Your SDR Function with Sam Blond, Partner at Founders Fund and Host of SaaStr CRO Confidential
How do you build out a Sales Development (SDR) function at your SaaS company? Sam Blond, Partner at Founders Fund and host of SaaStr’s CRO Confidential shares his advice for building your SDR team based on his experience as CRO at Brex.
We’ll cover everything from setup to efficiencies in setting up an SDR function, including:
*The benefits of SDR
*When to hire your first SDR
*Who to hire
*How to measure performance
*Scaling the team
*Trends in outbound
2024 Is The Year to Think About Buying Someone. Or Merging. At Least Think About It.
2024 is the year every founder think about an acquisition That doesn’t mean do one, but it does mean think about doing 1 that could move the needle. Valuations are somewhat down, but more importantly, folks are more rational than they have been in years. In 2021, no...
Dear SaaStr: What Surprised The Most About First Getting VC Funding?
Dear SaaStr: What Surprised The Most About First Getting VC Funding? As a founder, the biggest thing that always surprised me was the limits of due diligence. In my first start-up, we had a very exotic, complex technology. None of the investors ever understood it. At...
11 Things That Set The Best Sales Teams Apart From The Rest
A great sales team can get a prospect to: – Buy now vs. later (a big deal) – Buy from you vs. a competitor more often (huge) – Buy product that sort of meets their needs (good-ish) – Buy product they won’t actually use (not as good) A mediocre...
64% of You Are Growing Your Sales Teams in 2024
So layoffs still fill the headlines in 2024. Even now. I thought we’d be behind them by now, that the cuts were sort of a one-off for the most part. But now everyone is focused on getting more and more efficient. To $300k-$400k+ per employee at scale. So...
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