How Intercom Bet Everything on AI—And Built Fin to 1M+ Resolutions Per Week Paul Adams is Chief Product Officer at Intercom, leading Product Management, Product Design, Data Science, and Research. He joined when Intercom was just a 14-person company after first...
Raise prices on existing customers,Doesn’t help if you are growing quickly. Just makes them unhappy. Raise prices on new customers,Forces you to deliver more value. Often makes everyone more happy. — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) April 7, 2022 Dear...
Let me ask you something uncomfortable. Can your customers truly talk to your B2B app — for real? As well or better than they can talk to ChatGPT or Claude? Can your customers just tell your app what they want it to do — and it goes off and does it? Almost…...
So almost all of our analyses of venture data for the past 18+ months have said the same thing: dollars into venture are way up in the Age of AI. You can see it all over X and TechCrunch and The Information. But VC deals aren’t up. It’s a massive...
Dear SaaStr: What are some best practices for selling a new product/service to your existing SaaS clients? First, make sure your NPS is high. And drive it even higher. Here’s the bottom line: if your NPS is say > 40 or so, a significant portion of your customers...
I got a LinkedIn DM the other day from the CRO of a well-known B2B company. Nice guy. Some mutual friends. He’d seen me posting about vibe-coding some internal tools and wanted to show me what they’re building. Fair enough. I said thanks, but honestly,...
Dear SaaStr: What Are Your Top 5 Pieces of Advice for a Young, First Time VP of Sales? I’m Just Turning 30 A few top mistakes I see with first-time stretch VPs of Sales. 1. Don’t lower the bar on hiring. Almost every first-time VP of Sales does this,...
Everyone’s gotten more efficient in B2B and tech overall, and … the trend isn’t plateauing. It’s continuing, and even potentially accelerating. A16z just released data showing ARR per employee has essentially tripled at top-performing companies...
Dear SaaStr: How Much Do Founder-CEOs Own at Time of Exit? It can vary a lot, of course. If you never raise venture capital, the founder-CEO might own 50%, or even 100% in some cases. The founders of $10B+ Mailchimp still own 100% of the company, for example. But, on...
The CEO of an AI Agents company we genuinely admire reached out recently and asked why we didn’t select them as a vendor. It was a fair question — they have a great product. The honest answer? Their VP of Sales argued with us. Wouldn’t do any work up...
