ChatGPT Is Becoming the Ultimate Mega-App: And It’s Already Starting To Eat B2B Software
The idea that ChatGPT could become a mega-SaaS app seemed fanciful just months ago. But things change so fast in AI. Fast forward today and it’s easy to see it becoming the front-end to most B2B apps—and supplanting many at a practical level, even if in many...
You’ll Lose Customers. It Hurts. But Don’t Let Them Become Angry Ex-Customers.
When a customer leaves happy, they often still recommend you When a customer leaves unhappy, they always recommend a competitor — Jason ✨👾SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) February 19, 2025 The other day, I had an experience I’ve never had in 14...
Databricks Just Caught Snowflake at $3.7B ARR. Here’s How They Did It (And What’s Next)
Databricks Just Became the Fastest-Growing Infrastructure Company of All Time. TL;DR: Databricks hit a $3.7B revenue run-rate this quarter with 50% YoY growth, making them the fastest-growing infrastructure company in the public software universe. But the real story...
AI is Already Increasing Our Cognitive Load. That’s Only Going to Increase — Dramatically.
So I love our SaaStr AI. It’s already enabled us to: Dramatically improve our content Review 200+ pitches for SaaStr Fund Review 700+ content submissions for SaaStr Annual Review 150+ sessions for SaaStr Annual And so much more. It’s great. But because...
Hiring Risks vs. Hiring Flags. Make Sure You Get it Right.
My biggest hiring mistake I've made past 5 years that I never made before: I hired folks who didn't really, really, really want the job So far, none have worked out — Jason ✨👾SaaStr 2025 is May 13-15✨ Lemkin (@jasonlk) April 16, 2025 During the...
A16Z: Enterprise AI Spending is Growing 75% a Year.
a16Z recently surveyed over 100 leading CIOs across 15+ industries to get the latest pulse on enterprise AI spend in software. The learnings aren’t a surprise — but they are useful to see just how core AI spend has become in the enterprise. It’s not just part of the...
MCP and The Fight Over Whose Data it is: The Coming Enterprise Software Revolt
The walls are closing in on data silos. The rise of ChatGPT as the front-end to our AI world is pushing them to open. And legacy B2B and SaaS vendors are about to learn a painful lesson about who really owns customer data. Albeit not without some battles. Fight it...
Eventually … Almost Everyone Has a Sales Team
Eventually … everyone goes a bit enterprise Eventually … everyone adds a sales team https://t.co/6h3LesrvRo — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) October 16, 2025 The lure of freemium (like The Force) is strong. No headaches. Customers try and...
Before You Start as a VP — Please, Please, Please. Do a 60-Day Plan. And Make Sure the CEO Agrees With It.
If you’re feeling relieved you finally got that great VP to join the company, read this from @jasonlk next. (And if you are that VP, definitely read it first.) https://t.co/cVodwksp3N — James Cham (@jamescham) July 23, 2022 I’ve now worked with or invested...
The ChatGPT Moment: When 8 Years of Growth Happens in 8 Months
This chart from Altimeter Capital tells one of the most dramatic stories in software history. Google took 15 years to reach 1.2 trillion annual searches. That catapulted it into the $2 Trillion leader it is today. ChatGPT? It hit 1 billion searches per day in under a...
12 of the Most Common Mistakes Scaling Your First Sales Team
Dear SaaStr: What are the most common mistakes founders make hiring their first real sales teams? A few key mistakes I see start-ups making > 50% of the time: Hiring Early Reps (#1 – #3) That You Personally Wouldn’t Buy From. Don’t hire someone with the...
5 Ways AI Has Already Changed SaaS Sales Forever with Perplexity’s CBO Dmitry Shevelenko and SaaStr CRO Confidential Host Sam Blond
Perplexity’s CBO Dmitry Shevelenko and host of the SaaStr CRO Confidential series (and former CRO at Brex), Sam Blond at SaaStr Annual share how AI has already fundamentally rewired how SaaS sales works.
Why Every B2B Software Company is About to Become a Backend Service. You Need To Get Ahead Of It.
ChatGPT as the Universal Control Plane: Why Every B2B App is About to Become a Backend Service I haven’t logged into our CRM in 15+ years. Not my thing. Never will be. I appreciate our CRM, it’s just as the “CEO”, the “boss”, it’s not worth my time. Folks can...
CMO Budgets Are Flat for 3+ Years. But 99% of CMOs Say Gen AI is a Top Priority.
The latest Gartner CMO Spend Survey dropped some sobering news: marketing budgets remain stuck at 7.7% of company revenue for the second year running. And it’s not just you. Marketing is getting … harder: 87% of CMOs experienced campaign performance...
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