How To: NPS 75 With 40K Customers with CEO and CXO of Gusto (Video + Transcript)
NPS, or Net Promoter Score, for SaaS businesses is an important metric to measure how satisfied your customers are and one indicator of the health of the relationships you have with them. That being said, it shouldn’t actually be a metric to manage your business to,...
Does venture capital attract fewer long-term oriented companies due to investing on the basis of short-term traction rather than importance of vision?
This is a topic that people get partially wrong. Venture capital invests in companies: that can be worth $1b+ in 10 years or less from the date of investment. They have to, because venture funds are more-or-less structured as 10 year investment vehicles (with...
Is this a fair equity package? 1% of company now with 9% vested over 4 years. If I leave or get fired at any time before exit, I leave with 1%.
I really like most of this structure — for a “late” cofounder. Being a true co-founder is a long term commitment. And it involved more buy-in, more ownership, than a pure VP. This equity package is consistent with that. You are getting: 1% now. This is basically a...
Do Sales Reps Get to Work Their Own Hours?
Dear SaaStr: Do SaaS Sales Reps Get to Work Their Own Hours? Some of the best ones certainly do. Field reps often don’t even have much an office to work from, and every startup has a great few reps that set their own hours as part of it. Your first international...
Has anyone made you an offer you couldn’t resist?
I think when we sold each of my startups, the offers were hard to resist — but for different reasons. The first time, it was just 12 months from founding, and we’d closed $6m in contracts our first year, and had an amazing team. But while that all sounds incredible …...
What do VC firms or investors think of series FF in startups?
I think we outgrew it — the need for special shares that founders could sell in the next round. Or put differently, it just became a standard part of hot Series C and Series D rounds (and some Series As and Series Bs). Series FF was a terrific idea when unicorns were...
How do you come up with a $ cap on a convertible note for a pre-rev startup looking for angel/seed?
Comparables. Given your team, traction, how “hot vs cold” the space is, growth rates, etc. … try to compare yourself to other peer companies that have recently raised rounds on notes. Did they do it at $2m? $5m? $12m? What is important is to make sure you are...
Building The Next Great Product – New SaaStr Annual 2018 Product & Engineering Sessions
We’re TEN WEEKS away from SaaStr Annual 2018. We’re busy little SaaS elves over here at SaaStr HQ eagerly prepping our largest conference to date. This means that there’s the most content variety ever waiting for you in February! Let’s go ahead and highlight a couple...
SaaStr Podcast #153: Spenser Skates, Founder/CEO @ Amplitude Discusses How To Build and Scale Sales Teams As A Technical Founder
Welcome to Episode 153! Spenser Skates is the Founder & CEO of Amplitude, the only analytics solution built for modern product teams that helps you understand user behavior and ship the right solutions fast. They have raised over 55m in VC funding from many...
Founder SaaStr
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