by Gretchen DeKnikker | Jun 2, 2016 | Customer Success, Growth, Hiring, Videos |
In this session, we invited some incredible guests to take the stage. Matt Holleran, Founder of Cloud Apps Capital Partners, introduces Jessica Mah, CEO of inDinero, and Ariel Poler, a prolific angel investor who founded IPRO and Topica. Led by Ariel, an investor in...
by Jason Lemkin | May 27, 2016 | Customer Success, Growth, Hiring, Marketing, Q&A |
Boy this a tough one to answer because it changes a lot over stage and time. Let me answer a simplified version of the question for now, around your first 1–3 CSMs. You can get away with a lot here. As long as they understand your product and are insanely committed to...
by Harry Stebbings | May 25, 2016 | Customer Success, Customer Success, Early, Hiring, Podcasts |
Welcome to Episode 17. Joining us today on The Official SaaStr Podcast is Laura Behrens Wu. Laura is the Founder & CEO of Shippo, the API and dashboard for all your shipping needs. They have raised from the likes of SoftTech VC, 500 Startups, Slow Ventures, and...
by Gretchen DeKnikker | May 19, 2016 | Customer Success, Growth, Scale |
In this session, Jason Lemkin receives some valuable insight from Kirsten Helvey, COO of Cornerstone OnDemand, a cloud-based learning and talent management solutions provider. Drawing from her 11 years of experience with rising up in the ranks from employee #30 to her...
by Gretchen DeKnikker | Oct 29, 2015 | Customer Success, Growth, Videos |
We’re publishing the full series of both the transcripts and videos from all of the incredible SaaStr Annual 2015 sessions (check out the Zenefits, Why Sh*t Gets Funded, and Slack/Yammer posts if you missed them). Today we’re featuring one of my favorite people on the...
by Team SaaStr | Aug 4, 2015 | Blog Posts, Customer Success, Marketing, Metrics, Sales |
By John Rode – Sr. Director of Demand Generation, Preact Everyone in SaaS customer success knows they need to be strategic and proactive to be successful. Yet, it’s extraordinarily difficult to get out from under the constant firefighting to find the time to...
by Jason Lemkin | May 1, 2015 | Blog Posts, Customer Success |
I guess in some ways SaaStr is a digest of mistakes we all make in recurring revenue businesses, how to avoid them, or at least, make fewer. There’s one important mistake folks tend to make consistently in the early days. It’s the mistake of thinking...
by Jason Lemkin | Apr 24, 2015 | Blog Posts, Career Growth & Advice, Customer Success, Hiring |
Recently I was fortunate enough to moderate the founders panel at BoxDev. We had 5 great founder-CEOs on the panel, all post-Initial Traction (all 50+ employees), but with very diverse backgrounds and stories. Everyone got to $1m in ARR a different way. Some were...
by Team SaaStr | Apr 21, 2015 | Blog Posts, Company Culture, Customer Success, Marketing |
By: William Wickey of LeadGenius Five years ago it was almost unthinkable, but times change. High profile CEOs like Richard Branson, Rupert Murdoch, Jeff Weiner, Marc Benioff, and Marissa Mayer have blazed a trail and raised the bar when it comes to corporate...
