by Gretchen DeKnikker | Oct 7, 2016 | Customer Success |
In this talk moderated by Gadi Shamia, COO of Talkdesk, Dan Steinman, Chief Customer Officer at Gainsight, discusses the myriad of ways Sales and Customer Success are intertwined in SaaS companies. As Dan points out, Customer Success is a fairly new role in SaaS...
by Harry Stebbings | Oct 4, 2016 | Customer Success, Customer Success, Early, Podcasts |
Welcome to Episode 61! John Gleeson is VP of Customer Success at Affinio where John was employee #1. Two and a half years later, John is the VP of Customer Success following their Series A and has seen the team expand to over 40 people and have offices in New York,...
by Harry Stebbings | Sep 5, 2016 | Customer Success, Podcasts |
Welcome to Episode 52! Jon Herstein is the Senior Vice President of Customer Success at Box where Jon works to ensure that all of Box’s Enterprise and Business customers are phenomenally successful. Jon has worked with some of the biggest names in the tech...
by Team SaaStr | Aug 31, 2016 | Customer Success |
Guest Post by Chad Keck, Co-Founder and CEO, Promoter.io As I’ve said before, if you’re not seeing at least a 10x return on the cost of measuring NPS, you’re doing it the wrong way. Doing it the right way means that you’re proactively reducing churn,...
by Harry Stebbings | Aug 23, 2016 | Customer Success, Podcasts, Product, Sales |
Welcome to Episode #49! Ryan Fyfe is the Founder & CEO of Humanity, the employee scheduling software that allows you to value your employees. Ryan has built Humanity to serve more than half a million users across 87 countries, with a team exceeding 100 people and...
by Harry Stebbings | Aug 9, 2016 | Customer Success, Growth, Podcasts, Product |
Welcome to Episode #45! As VP of Sales and Marketing at Atlassian for three years before becoming President, Jay Simons has a broad perspective on what it takes to build a successful company. Sometimes, ignoring conventional wisdom is what will differentiate you from...
by Harry Stebbings | Aug 2, 2016 | Company Culture, Customer Success, Growth, Hiring, Podcasts |
Welcome to Episode #43! Today we bring you one of the highlights from SaaStr Annual 2016, with Jason Lemkin talking to Kirsten Helvey, COO of Cornerstone OnDemand, a cloud-based learning and talent management solutions provider. In the episode, Kirsten discusses her...
by Courtney Rogin | Aug 2, 2016 | Customer Success, Growth, Videos |
Gainsight’s PULSE 2016 happened earlier this month, and Jason Lemkin hosted a four-part panel all about Customer Success from initial hire to scaling a team – and everything in between. We’ll be featuring videos and transcripts from each session, as...
by Courtney Rogin | Jul 26, 2016 | Customer Success, Growth, Videos |
Gainsight’s PULSE 2016 happened earlier this month, and Jason Lemkin hosted a four-part panel all about Customer Success from initial hire to scaling a team – and everything in between. We’ll be featuring videos and transcripts from each session, as...
by Harry Stebbings | Jul 22, 2016 | Customer Success, Podcasts |
Welcome to Episode #40! Allison Pickens carries the customer success torch as the VP of Customer Success & Business Operations at the category leaders, Gainsight. Allison’s organization Gainsight includes all post-sales functions: CSMs, Support, Onboarding,...
by Courtney Rogin | Jul 19, 2016 | Customer Success, Growth, Scale |
Gainsight’s PULSE 2016 happened earlier this Summer, and Jason Lemkin hosted a four-part panel all about Customer Success from initial hire to scaling a team – and everything in between. We’ll be featuring videos and transcripts from each session, as...
by Jason Lemkin | Jul 10, 2016 | Customer Success, Customer Success, Early, Q&A |
By getting 10. The first 10, usually we get through chutzpah. By hacking it. By hustle. By sheer force of will. By great PR. By growthacking. By content marketing. Whatever it takes. 10 aren’t enough. But 10 Unaffiliated Customers are enough to be statistically...
by Harry Stebbings | Jun 24, 2016 | Customer Success, Podcasts |
Welcome to Episode 28! Today we have Mark Organ, Founder & CEO at Influitive. Influitive helps B2B companies mobilize their army of advocates for more rapid and profitable revenue growth. Prior to Influitive, Mark was the founding CEO of Eloqua, growing the...
by Harry Stebbings | Jun 15, 2016 | Customer Success, Customer Success, Early, Podcasts |
Welcome to Episode 25! I am delighted to present Part 2 of our feature of Gainsight. Joining me today I have Anthony Kennada, the founding VP of Marketing at Gainsight, where he is responsible for managing the company’s global marketing strategy, from demand...
by Harry Stebbings | Jun 14, 2016 | Customer Success, Customer Success, Growth, Podcasts |
Welcome to Episode 24! This week on SaaStr we are celebrating the rise of Gainsight with a special feature week dedicated to Gainsight, and joining me today we have Gainsight CEO, Nick Mehta. Since Nick has been at the helm of Gainsight, it has experienced a...
