How to Sell a Second Product
Biggest challenge with rolling out a second product: Sales will sell whatever is easiest to sell A second product needs a second sales team maybe even from Day 01 — Jason ✨👾SaaStr.Ai✨ Lemkin (@jasonlk) June 29, 2025 We’ve had a ton of great...
Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO of SaaStr: Answer Your Top 10 2024 Customer Success Questions
Nick Mehta, CEO of Gainsight, and Jason Lemkin, CEO of SaaStr, answer your Top 10 SaaS Customer Success Questions of 2024 and what they mean going into 2024.
Dear SaaStr: What Prompted You To Sell Your Startups?
Dear SaaStr: What Prompted You To Sell Your Startups? I’ve been through it 3 times. Once as a start-up exec, and twice as founder. The first time, the answer was price. In my first start-up job, we were acquired for $1b with < $10m in revenue. It would have taken...
Sapphire Ventures: GenAI Funding is Up 271%. Everything Else? Down -36%
Pretty good: "OpenAI on track to hit $2bn revenue milestone as growth rockets" https://t.co/H8xJmVWcNc via @ft — Jason ✨Be Kind✨ Lemkin ???????? (@jasonlk) February 9, 2024 So most of you can probably infer from funding posts and press releases just...
Outsourcing Support is a Lot Better Than Not Providing Support at All
Dear SaaStr: What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. But I’d think about it this way as a continuum … from Worst to Best:...
The SaaS Year of Hell. And Then – Reignition. (Updated)
I wrote an early SaaStr post way back in 2013 on my “Year of Hell” as a SaaS CEO. We were just 2 years removed from the real recovery from ’08-’09. And the one thing that was clear to me was that as hard as it was to see at the time, once we...
Top SaaStr Content for the Week: New CRO Confidential with Splunk, What’s New at WordPress, Jason’s 2024 State of SaaS and lots more!
The top SaaStr content you might have missed for the week February 4th, 2023.
Dear SaaStr: Can A Startup Without Any Prior Experience Raise Money From VCs?
Dear SaaStr: Can a startup without any prior experience raise money from venture capitalists (VCs)? Of course, but the answer is a bit more complicated than that. The less proven you are, generally speaking, the further along you need to be to raise from VCs. A...
A Look Back: Zoom At $100m ARR, Burning Almost Nothing (Video + Pod)
As we gear up for SaaStr Europa 2024 in London on 4-5 June and SaaStr Annual 2024 in the SF Bay Area on September 10-12, we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. Today, Zoom...
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